TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE030204 1 Strategies for eGovernment in Europe Karl-Erik Andersson, TietoEnator, Sweden.

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Presentation transcript:

TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE Strategies for eGovernment in Europe Karl-Erik Andersson, TietoEnator, Sweden

TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE What is meant by eGovernment The citizens shall be able to : make all registrations online require contributions/grants and pay fees follow and communicate in a single case take parts of all public documents find right public servant/unit proposals, suggestions and complaints…via Internet

TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE Mobile access Core-processes Service-units Support-processes Administrative offices Portal www Internet WEB Work-flow eGovernment Data-bases Applications Access from home, work-place etc The virtual globe

TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE Virtual service Cities,Municipalities School,nursery, building permits Cities,Municipalities School,nursery, building permits Entrepreneurs (providers of services on contract Entrepreneurs (providers of services on contract Counties Health-care Counties Health-care National authorities: Tax, social insurance, police, employment etc National authorities: Tax, social insurance, police, employment etc Broadband Portal

TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE EU Benchmarking Criteria

TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE Driving forces in EU Public administration www Inter Ministry/Agents drivers Desire to modernise: Service Strategy Organisation Processes Budget and follow up Macro Drivers Political initiatives Lack of workforce Financing Participation Technology drives Enabling forces Enabling Infrastructure Standards Security Solutions New back-office-organisation New front-office-organisation eServices Demand factors Increased access Simplifications Usability Demanded services Trust and security

TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE

TietoEnator©2003 TietoEnator  eStrategy Lorris 2003 KeaTE eGovernment in European Local Governments Means: eGovernment and 24/7-services Influence via the net, eDemocracy e-commerce Implement efficient Workflow Effective internal communications- process Improve/develop core-system Competent personnel by eLearning Geographical information-system Access for all Means: eGovernment and 24/7-services Influence via the net, eDemocracy e-commerce Implement efficient Workflow Effective internal communications- process Improve/develop core-system Competent personnel by eLearning Geographical information-system Access for all Strategic goals Create attractiveness for Enterprises Achieve high performance and low costs Offer citizens good services eStrategy