Dedicated to making boating safer and more fun! 1 Non-Verbal Communication Instructor Development

2 Does yours look like this?

3 Objectives The Communication Process –Characteristics –Verbal & Non-Verbal –Delivery –Barriers –Listening

4 Channel The Communication Process Receiver Acknowledges Receipt Sender Sends The Message

5 Messages I’m a Game Warden, and you’re busted! In order to keep from blowing your boat up, the following directions …

6 Telephone Lines Faces Written Materials Computers Examples of Channels

7 Characteristics of a Sender Voice Control Volume Body Language Rate Force

8 Barriers to Communication Lack of Experience Words –Jargon or too technical Vocal Elements Facial Expressions Mannerisms Physical Noise Factors

9 Can You Read This? M R D U C K S M R N O T D U C K S O S A R C M W A N G S W I L B M R D U C K S

10 Overcoming Barriers Right Flow of Info Encourage feedback K.I.S.S. Listen Actively Practice

11 Non-Verbal Communication Variation in voice Laughter Facial expressions Body movement

12 Effective Delivery Force or Volume Pitch or Tone Voice Quality Timing or Speed

13 How you say it ………….. “ I never said he hit that dock.”

14 What about diction? Select words with care. Use vivid, colorful words. Use appropriate language.

15 Eye Contact

16 Gestures Emphasize a point Illustrate a concept No wild gestures No finger pointing