Usability at Duke Libraries Debra Hanken Kurtz Digital Projects Department Webcom Presentation October 29, 2009.

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Presentation transcript:

Usability at Duke Libraries Debra Hanken Kurtz Digital Projects Department Webcom Presentation October 29, 2009

Statistics  Sawmill  Google Analytics

Heatmaps

On-line Input  Blogs collections/category/website-redesign/ collections/category/website-redesign/  Comment Forms

Surveys

Focus Groups

Low-tech/low barrier usability  Interviews  Cardsorting  Circlemapping  Notable

Staff Resources Needed  4-5 staff to design instrument  1 to conduct test  2-3 to analyze data  average about 5-10 hours staff time per participant

Other Resources Needed  Participants  Students  Faculty  Staff  Incentive  Money and gift cards  Food  Stakeholders in success

Process Solicit input from staff Review stats and chat logs for possible problems Write instrument Test instrument Conduct test Analyze data Report

Library Usability Resources  On-site lab  Morae software  Observation room  Mobile unit  Morae software  laptops

How it works

Record  Preset Studies (most traditional usability)  Two camera recordings  Autopilot unmoderated testing  Surveys

Observe

Analyze and Report

Challenges  Staff buy-in  Incentive  Recruiting right participants

Questions??? Twitter.com/debra