Shaping User Experience Electronic Resources and Libraries 2012 Tara Carlisle, University of North Texas Libraries Kate Crane, Texas Tech University Ana Krahmer, University of North Texas Libraries

Usability and the Digital Library As a librarian, what set of assumptions do you make about your users when you create digital library resources?

Usability Defined Usability studies how users engage a given product. It draws from the principles of user-centered design, which places successful user interaction with a product as key to redesign. Usability is not a focus group—we are not testing whether users like the product (solely); rather we are testing their ease-of-use or navigational success of a product.

D.E.A.R. 0 Discovery 0 Evaluation 0 Analysis 0 Reporting

Usability Triangle See Say Do

Usability Research Methods 0 Active Intervention 0 Eye Tracking 0 Pre- and Post-Test Surveys 0 Retrospective Recall 0 Think Aloud Protocol 0 Movement Tracking (mouse clicks, dwell time, time on task) 0 Observing User Behavior

M.E.E.L.S. 0 Memorability 0 Errors 0 Efficiency 0 Learnability 0 Satisfaction

Test Plan 0 Client 0 Research Description 0 Goals 0 Users/target audience 0 Tasks 0 Methodology 0 Test Script 0 Analysis 0 Reporting

Paper Prototyping It’s your turn!

Iterative Design Iterative design is a process whereby the usability test results of a product lead to multiple stages of redesign. This means users give feedback on the product at all points in the product’s design: from planning, to building, to finishing the product. Iterative design centers the user in building products and systems.

A Case Study

Usability Testing