Cultural Communication In Business Affairs PRESENTED BY: -Christopher Fiegel -Jesse Cipollini (who is not here) -Nick Johns

The Netherlands Long history of international trade Long history of international trade Business never goes overtime; stays on schedule Business never goes overtime; stays on schedule Shake Hands: NO!!! Shake Hands: NO!!! Extremely direct with communication in business; clear and concise speaking Extremely direct with communication in business; clear and concise speaking Exaggerations are a no, no in the Netherlands Exaggerations are a no, no in the Netherlands Repetition of name in speaking Repetition of name in speaking

United States vs. The Netherlands Handshake is common in the US Handshake is common in the US Business cards exchanged without formal presentation Business cards exchanged without formal presentation Meetings are portrayed as a relaxed, but serious in the US Meetings are portrayed as a relaxed, but serious in the US Indirect eye contact is OK in the US Indirect eye contact is OK in the US Meetings are sometimes scheduled in the summer in the US Meetings are sometimes scheduled in the summer in the US Handshake is not common in the Netherlands Handshake is not common in the Netherlands Netherlands always uses formal presentation of business Netherlands always uses formal presentation of business Netherland meetings are taken extremely seriously Netherland meetings are taken extremely seriously Direct eye contact is always used in meetings Direct eye contact is always used in meetings Meetings are never scheduled during the summer (vacation) Meetings are never scheduled during the summer (vacation) United StatesThe Netherlands

Germany No personal relationships in business No personal relationships in business Formal communication in all business affairs Formal communication in all business affairs Established protocol is taken seriously in business Established protocol is taken seriously in business Direct communication (“Get to the point” POV) Direct communication (“Get to the point” POV)

United States vs. Germany Communication is direct; expectation of speaking clearly Communication is direct; expectation of speaking clearly Visual aids and statistics to enhance meetings Visual aids and statistics to enhance meetings “Get to the point” POV “Get to the point” POV Personal relationship accepted in US Personal relationship accepted in US Handshake brief and firm Handshake brief and firm Communication is formal and direct Communication is formal and direct Established protocol to follow in business Established protocol to follow in business “Get to the point” POV “Get to the point” POV Personal relationship not accepted or needed in Germany Personal relationship not accepted or needed in Germany Handshake brief and firm in Germany Handshake brief and firm in Germany United StatesGermany

China Unfamiliar business not appreciated Unfamiliar business not appreciated Rank and status is extremely important in business Rank and status is extremely important in business Patience in business is common; phones are always answered when called Patience in business is common; phones are always answered when called Business card presentation is formal; accepted before or after meeting (varies) Business card presentation is formal; accepted before or after meeting (varies) Looking towards the ground and bowing is used as a greeting Looking towards the ground and bowing is used as a greeting

United States vs. China Variety of business welcome in US Variety of business welcome in US Rank or status not important; performance important Rank or status not important; performance important Meetings quick and fast; phones not usually answered in meeting Meetings quick and fast; phones not usually answered in meeting Business cards aren’t always handed formally; handed in the beginning of meeting Business cards aren’t always handed formally; handed in the beginning of meeting No appreciation for new unfamiliar companies No appreciation for new unfamiliar companies Rank and status is very crucial in business Rank and status is very crucial in business Meetings are slow and patience-trying; phone calls always answered during meeting Meetings are slow and patience-trying; phone calls always answered during meeting Business cards are handed formally by handing it to the businessman with both hands Business cards are handed formally by handing it to the businessman with both hands United StatesChina

Ukraine Less formal views of business than in other countries Less formal views of business than in other countries Handshake upon arrival and departure from meetings Handshake upon arrival and departure from meetings Eye contact is maintained throughout meeting Eye contact is maintained throughout meeting Business cards are exchanged informally Business cards are exchanged informally Meeting schedules are loose and not critical Meeting schedules are loose and not critical

United States vs. Ukraine Hand shake is common in the US Hand shake is common in the US Direct eye contact is maintained Direct eye contact is maintained Meeting arrival times are important to American business Meeting arrival times are important to American business Business cards exchanged informally Business cards exchanged informally Hand shake is also common in Ukraine Hand shake is also common in Ukraine Direct eye contact also used in meetings Direct eye contact also used in meetings Business and meeting schedules are loose and flexible Business and meeting schedules are loose and flexible Business cards are exchanged without ritual Business cards are exchanged without ritual United StatesUkraine

United Kingdom Handshake is common form of greeting Handshake is common form of greeting Prolonged eye contact is uncomfortable in business Prolonged eye contact is uncomfortable in business Formality is used when speaking and in business meetings Formality is used when speaking and in business meetings Long-term relationship qualities are looked for when in business Long-term relationship qualities are looked for when in business

United States vs. United Kingdom Handshake is commonly used as a greeting Handshake is commonly used as a greeting Eye contact is maintained throughout a meeting Eye contact is maintained throughout a meeting Meetings are held more informal than most countries (preference of name: nickname Meetings are held more informal than most countries (preference of name: nickname Short-term relationships often come out of business affairs in the US Short-term relationships often come out of business affairs in the US Handshake is mainly used as a greeting in business Handshake is mainly used as a greeting in business Maintained eye contact is frowned upon in the UK Maintained eye contact is frowned upon in the UK Very formal in business meetings and business affairs (preference of name: formal business name Very formal in business meetings and business affairs (preference of name: formal business name Long-term relationship qualities are appreciated by the business in the UK Long-term relationship qualities are appreciated by the business in the UK United StatesUnited Kingdom

Charades, Here We Come! Instructions Instructions –Nick and Jesse were going to act out a country’s business culture, but now it is Nick and I who are going to perform it. –You will guess the country they have performed. –We will spilt you up into two teams based on birthday (first 6 months = left side of room // last 6 months = right side of the room) –If uneven teams are formed, we will make it even by adding or removing players to or from a team –The game will be based on a point system; whichever team gets to 3 points wins. Best two out of 3 rounds wins. If your team wins, you get to brag that you know cultural communications! –Good luck and enjoy the game!

THE END! WOO!