LOGO POLICY ADMIN - May 2011
Contents 1. Underwriting Section 2. POS & Claim & CS Section 3. Premium Collection Section 4. Plan in Q2
Policy Admin 1. Underwriting section
Incomplete ratio Target 4.5% Index 1st-20112nd-20113rd-20114th-2011 Due to non UWUW totalnon UWUW totalnon UWUW totalnon UWUW total HCM5.4%9.7%2.0%6.1%2.8%9.9%5.1%15.4% Dong Nai1.6%3.9%2.5%10.1%3.3%4.6%3.1%7.9% Ha Noi5.1%8.6%7.3%10.7%7.0%12.4%13.8%18.3% Da Nang0% 2.9%0% Can Tho0.6%3.2%0%0.8%1.4%5.7%0%4.5% Hai Phong8.4%13.4%0%3.7%6.1%10.3%4.6%10.8% Total4.3%7.8%4.6%8.0%4.7%9.5%8.8%14.0%
Confirmation slip (CFS) return Target 96.5% UW Index12th13th1 st nd rd th HCM97.4%95.5%93.9%85.7%96.6%96.7% Dong Nai95.7%94.1%80.3%97.4%99.3%92.0% Ha Noi94.4%90.7%57.0%96.9%97.6%98.9% Da Nang89.6%98.0%82.4%100% Can Tho99.0%97.1%91.9%97.5%96.1%93.9% Hai Phong92.1%93.9%96.9%100% 91.1% Total95.5%93.5%77.6%96.2%97.8%96.3%
Policy Admin 2. POS & Claim & CS section
Not-taken ratio Target 3.5% Region 1 st 2 nd 3 rd 4th Ho Chi Minh7.1%3.1%1.5%2.4% Dong Nai4.0%4.1%9.6%6.4% Ha Noi1.0%2.2%4.9%4.3% Da Nang0% Can Tho3.1%1.3%1.5%4.2% Hai Phong0.5%1.8%8.1%6.0% Grand total2.5%2.3%4.7%4.4%
Call out result in April Target 96% RegionFeb - 11Mar - 11Apr - 11 Ho Chi Minh 100%99.0% Ha Noi 99.6%97.0%98.3% Da Nang 100% Can Tho 100% 99.0% Dong Nai 100%93.9%97.5% Hai Phong 100%95.1%93.1% Total99.8%99.4%99.5%
SMS: Greeting client’s birthday Supplier Sending cases April Successful sending Failed CaseRatioCaseRatio Mobifone263 33% Viettel % Vinaphone143 18% EVN3 30.8% Sfone5 50.6% VNM7 70.9% Wrong number4 40.5% Total %192.4%
Claim figure Item Increase % Jan ~ Apr Basic plan % Accidental rider Medical rider % Total % Explanation: 1.Death cases and disability cases increase 2.Medical rider launched in March 2010 R04 claim payment increasingly Unit: million dong
Policy Admin 3. Premium collection section
TIA checking Target 96.5% YearTIA checking % Unit/month th 1 st 2 nd 3 rd 4 th 5 th Ho Chi Minh 94.8%93.4%97.8%99.3%96.8%97.3% Ha Noi 88.7%81.9%95.9%94.0%88.8%97.0% Dong Nai 88.9%94.6%100%97.7%100%95.9% Can Tho 100%99.6%99.0%98.2%99.5%99.7% Da Nang 98.6%95.8%99.3%98.7%97.3%98.0% Hai Phong 99.2%96.4%92.4%98.2%92.3%98.0% Company 93.3%91.1%97.3%97.1%94.6%97.8%
Collection efficiency Target 65% RegionJan Feb %+/- ReceivableActual CasePre (M)CasePre (M) HCM76.2% , , %4.8% Ha Noi42.9%581 1,592, , %12.1% Da Nang58.2% , , %12.3% Can Tho50.5% , , %11.8% Dong Nai43.7%39 92, , %33.2% Hai Phong100%3 2,8452 2, %-27.3% Company56.0%1439 3,323, ,025, %10.3%
Q2 Plan Enhance customer service spirit 2 Promotion gift for client register Auto-pay 3 Staff salary deduction for premium payment 41 UL product launching preparation 5 Testing program for SC, BDO & SM 11
Purpose Attendant Content Time & Gift 1.To check PA knowledge 2.To ensure they convey information correct 3.Motivate working spirit SC user joins less than 6 months All of BDO Most of SM Focus on Underwriting, POS, Claim and Premium 50 questions/ test 3 different testing Date: 15 ~ 30. Jun Location: at SC Sphere: nation wide Gift: incentive bonus
SMS Development Suspend policy Claim decision Add value to clients Enhance customer service spirit Client’s birthday 01/04/11 01/06/11 Launching date
Purpose: pay premium via bank up to 5% Time: from 01/5/11 to 31/10/11 Method: deliver poster to client Client gets 1. Already existed account number in Sacombank 2. If not, client would open it with free of charge Condition
Process: Qualification: Premium: Over 1 million on due date Benefit: Discount 0.5% * total premium due date Employee and Agent still work Deduction from their salary
ItemsFinishedProgress Review application form Letter of customer’s rights First premium receipt Confirmation slip Testing to input new cases Top up testing POS testing: loan, reduce FA, surrender,… Claim testing: death, disability