Perttu Tolvanen Web & CMS Expert, Partner North Patrol Oy, Clash of the intranet CMSs SharePoint vs. Confluence vs. Liferay vs. Drupal

Advisor in buying web projects North Patrol Oy2 North Patrol was founded by industry experts Sami Kalanen and Perttu Tolvanen. More information: We have exceptionally wide- ranging expertise with various Internet, intranet and extranet platforms and content management solutions. North Patrol is an independent consulting company without ties to system vendors. We assist our customers particularly in project planning and in selection of technologies. We offer support to customers planning and implementing Internet, intranet and extranet projects.

Main questions 1.What kind of intranet projects are there? 2.How well does each system answer to each scenario? North Patrol Oy3

The great divide North Patrol Oy4 Knowledge workers = active consumers & creators in intranet Process workers = mainly readers of the intranet

Common intranet concepts North Patrol Oy5 Knowledge workers = active consumers & creators in intranet Process workers = mainly readers of the intranet Communicational intranet concepts (news heavy ”websites” that contain instructions for employees)

Common intranet concepts North Patrol Oy6 Knowledge workers = active consumers & creators in intranet Process workers = mainly readers of the intranet Communicational intranet concepts (news heavy ”websites” that contain instructions for employees) Social intranets (usually communicational intranets with added openness & discussions & profile pages)

Common intranet concepts North Patrol Oy7 Knowledge workers = active consumers & creators in intranet Process workers = mainly readers of the intranet ”Digital desktop” concepts (incl. DM, project sites, discussions, task lists, reports) Communicational intranet concepts (news heavy ”websites” that contain instructions for employees) Project sites (the new document management) Social intranets (usually communicational intranets with added openness & discussions & profile pages)

Common intranet concepts North Patrol Oy8 Knowledge workers = active consumers & creators in intranet Process workers = mainly readers of the intranet ”Digital desktop” concepts (incl. DM, project sites, discussions, task lists, reports) Communicational intranet concepts (news heavy ”websites” that contain instructions for employees) Social intranets (usually communicational intranets with added openness & discussions & profile pages) Intranets for complex organisations (organisation has large numbers of both process & information workers) Project sites (the new document management)

Scenario evaluations Estimated fit for the scenario means that the system offers needed functionality as a product feature or with very little work. Value has also been given to availability of vendors that have experience of the system and intranet projects. Evaluations are based on the situation in October 2012, in Finland. North Patrol Oy9 Estimated fit for the scenario Price Money for nothing The league of big boys... (IBM, Oracle). Bang for the buck! LiferayConfluence SharePointDrupal Alfresco EPiServer(Web CMS)

Communicational intranets Projects are very similar to website projects. Complexity comes mainly from user management. Sometimes also from having operations in different countries and from mixture of different languages. CMS selection is farely easy task. Almost any web content management system is fine. North Patrol Oy10 Communicational intranet concepts (news heavy ”websites” that contain instructions for employees) Any middle-series web content management system (eg. EPiServer, Crasman) Price Money for nothing The league of big boys... (IBM, Oracle). Bang for the buck! Confluence SharePoint Liferay Estimated fit for the scenario Drupal Wordpress SharePoint intranet packages

Social intranets Usually quite similar projects as communicational intranets. Concepts just have more experimental aspects. Cultural resistance and developments of big social media sites are the main challenges. User expectations change fast. CMSs are not really following. Just experimenting. North Patrol Oy11 Any middle-series web content management system Price Money for nothing The league of big boys... (IBM, Oracle). Bang for the buck! Confluence Liferay Estimated fit for the scenario Wordpress Social intranets (usually communicational intranets with added openness & discussions & profile pages) EPiServer Relate+ SharePoint 2013* Drupal

“Digital desktop” Often heavy-weight projects that try to solve everything. Heavy custom development is expected – and at the same time customers expect strong product features, for example for document management.  risky combination. *Note: SharePoint’s intranet packages are not yet available for the new 2013 version. North Patrol Oy12 Price Money for nothing The league of big boys... (IBM, Oracle). Bang for the buck! Confluence Liferay Estimated fit for the scenario Wordpress SharePoint Drupal ”Digital desktop” concepts (incl. DM, project sites, discussions, task lists, reports) Project sites (the new document management) Alfresco SharePoint intranet packages & 3rd party tools

Complex intranets Multinational corporations or organisations that have very different business areas under the same brand. Complexity comes usually from country and language and business level exceptions which are pretty much impossible to support with any CMS product. Additional complexity can also come from integrations. North Patrol Oy13 Price Money for nothing The league of big boys... (IBM, Oracle). Bang for the buck! Confluence Liferay Estimated fit for the scenario Wordpress SharePoint Drupal Alfresco Intranets for complex organisations (organisation has large numbers of both process & information workers)

Common intranet concepts North Patrol Oy14 Knowledge workers = active consumers & creators in intranet Process workers = mainly readers of the intranet ”Digital desktop” concepts (incl. DM, project sites, discussions, task lists, reports) Communicational intranet concepts (news heavy ”websites” that contain instructions for employees) Social intranets (usually communicational intranets with added openness & discussions & profile pages) Intranets for complex organisations (organisation has large numbers of both process & information workers) Project sites (the new document management)

Summary North Patrol Oy15 Knowledge workers = active consumers & creators in intranet Process workers = mainly readers of the intranet ”Digital desktop” concepts (incl. DM, project sites, discussions, task lists, reports) Communicational intranet concepts (news heavy ”websites” that contain instructions for employees) Social intranets (usually communicational intranets with added openness & discussions & profile pages) Intranets for complex organisations (organisation has large numbers of both process & information workers) Project sites (the new document management) SharePoint Drupal Confluence Liferay SharePoint Drupal Alfresco Wordpress EPiServer Relate+ SharePoint intranet packages & 3rd party tools Confluence Any middle-series web content management system (eg. EPiServer, Crasman) SharePoint & packages Confluence

North Patrol Oy16 BUYER´S GUIDE TO WEB PROJECTS