Initial Call ® - Confidential COWIB Workforce Oklahoma Survey Results 1 Visit Summary Survey Results April 2014

Initial Call ® - Confidential O VERVIEW C OMMENTS AND NUMBERS FOR THOSE SURVEYED WHO VISITED THE W ORKFORCE C ENTER ( S ) MULTIPLE TIMES. Two surveyors completed a total of 30 hours conducting this survey. 45 surveys were recorded. The list provided included some individuals who accessed the Workforce Center(s) more than once. The list was delivered in alphabetical order by city. To get a mix of cities, the list was alphabetized by name and then used for surveying. Overwhelmingly, visitors received more help than they planned on receiving when visiting the Workforce Center. (Evidenced in Q3 and Q4). For example, 25% stated that they wanted help with their resume (Q3). 59% reported receiving help with their resume. (Q4) The summary results show an overall positive experience with the content and staff at Workforce Oklahoma. As with the other two surveys, because of the individual nature of these questions it is critical to the interpretation of the survey that all individual comments are read in addition to the summary contained in the following slides.

Initial Call ® - Confidential Q1 H OW DID YOU HEAR ABOUT W ORKFORCE O KLAHOMA ?

Initial Call ® - Confidential Q2 W HAT W ORKFORCE C ENTER DID YOU VISIT ?

Initial Call ® - Confidential Q3 W E NOTICE THAT YOU VISITED ONCE. WHAT WERE YOU HOPING TO ACCOMPLISH BY YOUR VISIT TO THE WORKFORCE CENTER ? W ERE YOU LOOKING FOR …. Help in finding a job84.09% Help with writing your resume 25.00% An assessment interview 9.09% Help with interviewing skills 2.27% Help with finding a new career 2.27% Specific job training6.82% To learn more about what is offered at the Workforce Center 4.55% I didn’t know what to expect. 0% Use of office equipment4.55% “Other” detailed in comment document

Initial Call ® - Confidential Q4 T HANK YOU FOR TELLING US WHAT YOU WERE HOPING TO ACCOMPLISH DURING YOUR VISIT. N OW, WHAT DID YOU ACCOMPLISH ? Help in finding a job35.90% Help with writing your resume 58.97% An assessment interview 43.59% Help with interviewing skills 17.95% Help with finding a new career 5.13% Specific job training12.82% To learn more about what is offered at the Workforce Center 7.69% I didn’t know what to expect. 0% Use of office equipment10.26%

Initial Call ® - Confidential Q6 I F YOU PARTICIPATED IN AN ASSESSMENT INTERVIEW, DID IT IDENTIFY YOUR OCCUPATIONAL SKILLS AND IDENTIFY ANY BARRIERS ? Many of the respondents did not recall (in detail) their assessment interview. As a result, they answered “no” when asked if it identified barriers.

Initial Call ® - Confidential Q7 D ID YOU VISIT THE RESOURCE ROOM ?

Initial Call ® - Confidential Q8 D ID YOU RECEIVE HELP FROM THE STAFF IN OUR RESOURCE ROOM ?

Initial Call ® - Confidential Q9 D ID YOU FIND WHAT YOU WERE LOOKING FOR IN OUR RESOURCE ROOM ?

Initial Call ® - Confidential Q10 H OW WOULD YOU RATE THE STAFF IN OUR W ORKFORCE C ENTER ?

Initial Call ® - Confidential Q12 Y OU VISITED US ONCE. W HAT WAS THE REASON FOR ONLY ONE VISIT ?

Initial Call ® - Confidential Q13 W HAT COULD WE HAVE DONE BETTER TO IMPROVE YOUR EXPERIENCE DURING YOUR VISIT TO THE W ORKFORCE C ENTER ? A sampling of the detailed responses: “ The only thing better would have been to find a job. I had a good experience there.” “I thought they offered a great service and I have nothing to suggest for improvement.” “The time it took to sign up was an hour and 45 minutes. It would be good if that could be shorter…..” “More staff on hand” “ They need someone with unemployment who is consistently assigned to that office…”