Welcome!

What you will hear Staff involvement through needs assessment Technology solutions Lessons learned

Our University Urban research university 11 schools and colleges 350 major subject areas 33,000 students

Library System Vision Just in time Just as needed Just for you

University Libraries 5 buildings Over 3 million volumes 20,000+ electronic serials 3 million users annually 300 full-time & part-time staff

Changes Shift from print to e-resources –29% spent 1995 to 92% spent 2005 Users savvy with technology Competition

Our Old Culture Traditional skill sets Building-focused organization Emphasis on print and collection building

Our New Culture Digital proficiency Real-time communication Collaboration & partnerships

Our Response Retool staff skills sets Shift to e-culture Do it quickly No new spending!

The Need for Assessment Library System a hub for intellectual and cultural growth Growing concern of management that many staff members have been unable to keep up with the changing needs of technology Changing economic landscapes and static staff size

Balanced Scorecard

The NA Process One-on-one direct interviews with 25 staff members, lasting approximately one hour each Survey to all 180 members of the staff –28% of staff responded

Who We Studied All staff members given equal chance to participate At least one member from every service group/department Age and education level were evenly distributed

Survey Results 89% could turn on a computer all the time 85% could open and save a file 60% could make back-up copies of files 81% could log on to the network

Microsoft Skills 89% Can create a Word document 62% Can create an Excel spreadsheet 11% Can create an Access database 62% Can create a PowerPoint presentation

Other Tech Skills 62% Use OnTime to schedule appointments or events 96% Use to send a message 94% Use to send an attachment to a message 81% Save an attachment from a received message

Interview Results Responses supported results of survey Comfort levels lie with existing knowledge of technology Lacking knowledge of program functions slowed down or halted daily work

Major Issues File management problems Microsoft Word functions Saving, sending, and working with attachments Lack of understanding of network drives

We Aren’t Alone Office workers see IT speak as a foreign language Nearly 75% said they spend more than an hour a week trying to figure out what something means to finish a task Not just the older generation Cited from: ethod=full&siteid=50082&headline=office-blunders-caused-by-computer- jargon-name_page.html

Recommendations Focus on basic computer file management, and Office skills enhancement for library employees Build a skills database to track current and required skill levels

Recommendations Allocate at least one full time position devoted exclusively to: 1.Coordinate training efforts 2.Provide leadership in continuing aspects of assessment and performance improvement initiatives Develop a core set of computer competencies that all employees must possess

The Path to e-Culture

The Three Pillars Manage Deliver Collaborate Just for You! Just in Time Just as Needed Learner Centered Learner Controlled Mission -- Goals -- Strategy Values

Pillar 1: Manage Course List

Pillar 1: Manage Announcements

Staff Information

Pillar 1: Manage Course Offerings

Pillar 1: Manage Tests

Assessment

Assessment

Pillar 2: Deliver Personalized Courses

Pillar 2: Deliver Class

Instructor View

Pillar 2: Deliver Reports

Reports

Reports

Pillar 3: Collaborate Portal

Topics

News

Dean’s Blog

Pillar 3: Collaborate Team Sites

Pillar 3: Collaborate Balanced Scorecard

Pillar 3: Collaborate Personal Web Sites

Pillar 3: Collaborate Real-time Communications

Pillar 3: Collaborate Shared Workspace

The Keys to Success Strong Executive Support Strong Team Approach Based upon Theory / Research Cross-functional Cooperation Sense of Urgency Staff Enthusiasm

The Future Challenges Constant Marketing / Creating Buy-in Expand Training Content Capture Resume / Sell Skills Capture Outcome Measures Staff Changes Funding Prepared for Anything

Thank you! Sharon Phillips -- Jill Kuskowski -- John Heinrichs --