IB Business & Management Unit 2.1 Training

Training and Development….. The difference? Training and development…. The process of providing opportunities for workers to acquire employment related skills and knowledge Training – focuses on the tasks and responsibilities of a certain job Development – focuses on enhancing the personal skills of an employee

All companies will train their staff in some way, some more than others. Why do you think that firms need to train their staff?

Why do companies need to train their staff? To provide workers with the skills to do their jobs To create a flexible workforce To attract good quality applicants To increase motivation To keep up with changes in technology To improve workers skills and knowledge to make them more efficient To keep up with changes in the law To prepare people for promotion

Three types of Training Induction On-The-Job Off-The-Job What do you think the difference is between these types of training?

Induction training An introduction to a new employee. Explains the firm’s activities, customs, procedures Introduces them to fellow workers

Task - You have been asked to design an induction program for new teachers at BSM What type of things would your program involve? Think of at least 6 things

Tour of the workplace Health and safety training Company policies, dress code, disciplinary procedures, holidays Company history, aims and objectives Introduction to senior staff Introduction to job and direct work colleagues

What are the best ways to train people?

Typical training activities  Practical tasks  Coaching  Research tasks  Talks  Presentations  Watching videos  Reading assignments  Lectures  Role plays  shadowing (shadowing another employee to see how they do it and what's involved).

Induction Training Aimed at introducing new employees to the organization Tour of site to help workers find their way around Information about the firm, it’s history and how it is organised Conditions of employment explained Learning about the role of the job Health and safety and fire training Introduced to new colleagues and key personnel

Benefits of Induction Training New Staff feel welcome Staff settle in quickly New Staff understand corporate culture Establishes good working habits Advantages

Potential disadvantages Information overload Key Personnel Must be free Planning is Time consuming Disadvantages

On the Job Training

On-the-job training Training carried out whilst at the workplace Delivered by a more experienced or senior member of staff Often involves ‘Learning by doing’ What are the advantages of On-the-Job training?

Key points….. Can be relatively cheap Trainee is still at work so less disruptive Convenient location However….. Trainees may pick up bad habits Internal trainers may not be the best qualified Trainers may not be able to do their own work while training

Off-the-job training Training is carried out away from the workplace This could be at a local college, training provider, or hotel Can be delivered by internal trainers or external organisations Often delivered to key members of staff who are then expected to cascade the information to other workers

Key Points Trainers are experts No distractions Networking can take place However….. Can be very expensive Loss of output whilst the employee is away May not be totally appropriate or transferable

Task Look at the video of staff training at Starbucks. What type of training is this? How will this training benefit the company?

Having looked at the reasons why firms train their staff and different types of training Are there any potential drawbacks to a firm of training their staff?

Drawbacks of Training Can be very expensive Staff could leave and take their skills to another firm Loss of productivity whilst staff are being trained Staff may demand higher wages Can effectiveness be judged?