Linda I. De Long, Ed.D, CPC

Define Social etiquette. What role does social etiquette play? How do you foster positive relationships? What is your professional persona? How does networking enable your career? What are some strengths for strong social etiquette? 2Cal Poly Presentation

“ The conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life.” "Etiquette." Merriam-Webster.com. Merriam-Webster, n.d. Web. 27 Oct < 3Cal Poly Presentation

“Every day more and more individuals are using the internet and not just for sending s. People have created whole businesses solely over the internet and are very successful. So much so that I thought it would be the perfect opportunity to revisit some well- known, yet easily forgotten etiquette tips” ( 4Cal Poly Presentation

1.Consistent courtesy 2. Patience is a Virtue 3. Appropriate Language 4. Networking 5. Guest focused 6. Be Social 7. Wine tasting – to be or not to be? 8. Professionalism 9. Your Telephone Voice 10. Punctuality 5Cal Poly Presentation

Texting, “Hey, I’m running 20 minutes late” is not as acceptable as making the effort to be on time.” –Why is this an concern? –What does it say or not say about you? Be nice – Remember, what you do on the internet is a reflection of you and quite possibly your business. Be positive and encouraging. No one wants to be associated with a negative individual. 6Cal Poly Presentation

Judgment– don’t be too quick to react. –People try to find the most proper way to communicate. –Keep personal conversations and arguments off social networking sites. The dramatic airing of grievances is best done through SMS. –Remember how easily e-gossip can be forwarded along to the wrong person. 7Cal Poly Presentation

Be respectful – Don’t “hide” behind that computer. Treat people properly. Be nice – Remember, all of the internet is a reflection of you and quite possibly your business. Be positive and encouraging. – No one wants to be associated with a negative individual. 8Cal Poly Presentation

Don’t abuse your network – Use your network the right way. – Ensure your post is significant to your network (i.e., a great social media link you just found or a tip, great advice or a significant quote. 9Cal Poly Presentation

Don’t say, “I’m having a party. Bring your own food and drink.” That’s not a party. Always RSVP to an event even if declining. Don’t RSVP at the last minute for an event that involves real planning by the host. Turn off your phone at a dinner party, and be in the moment. 10Cal Poly Presentation

If you are wearing headphones, don’t tune out from social courtesies. Don’t be annoying – Do not send repeated s. Give recipients time to respond. 11Cal Poly Presentation

Strategy and approach to entertaining. How to handle the Wine? What about Beer? If your customer encourages you, what’s next? 12Cal Poly Presentation

Act and behave courteously. Dress at least one level above where you want to promote. Have your “elevator pitch” ready to go. Ensure you have a current resume. Smile! Offer a great handshake when meeting new people. 13Cal Poly Presentation

Don’t discuss sensitive personal issues on Facebook, Twittter, etc., especially if you’ve “friended” coworkers. Don’t be too quick to react. –show patience and kindness –look for the good in people’s intent 14 Cal Poly Presentation

What does arrival time say about You? What should you do, if you are running late to work? How does this factor help you to achieve more? 15Cal Poly Presentation

But just remember the basic success principle underlying all manners: Think about other people’s feelings first because it’s still not all about you. 16 Cal Poly Presentation

"Etiquette." Merriam-Webster.com. Merriam-Webster, n.d. Web. 27 Oct < etiquette-rules-for-our-times/ overlooked-best-practices-in-social-media/ 17Cal Poly Presentation