The Emotional Competence Framework

Personal Competence Social Competence

Personal Competence Social Competence Determines how we manage ourselves Determines how we handle relationships

Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

Personal Competence Social Competence Self-Awareness Self-Regulation Motivation

Personal Competence Social Competence Knowing one’s internal states, preferences, resources & intuitions Self-Awareness Managing one’s internal states, impulses & resources Self-Regulation Emotional tendencies that guide or facilitate reaching goals Motivation

Accurate Self-Assessment Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation Achievement Drive Commitment Initiative Optimism Motivation

Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

Knowing one’s internal states, preferences, resources & intuitions Personal Competence Social Competence Knowing one’s internal states, preferences, resources & intuitions Self-Awareness

Accurate Self-Assessment Recognizing one’s emotions & their effects Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness Recognizing one’s emotions & their effects

Accurate Self-Assessment Knowing one’s strengths & limits Personal Competence Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness Knowing one’s strengths & limits

Personal Competence Self-Awareness Emotional Awareness Accurate Self-Assessment Self-Confidence Self-Awareness A strong sense of one’s self-worth & capabilities

Self-Awareness Knowing one’s internal states, preferences, resources & intuitions Emotional Awareness: Recognizing one’s emotions & their effects Know which emotions you feel & why Realize links between feelings & what you think, do & say Recognize how your feelings affect your performance Have a guiding awareness of your values & goals Accurate Self-Assessment: Knowing one’s inner resources, abilities & limits Aware of your strengths & weaknesses Reflective, learning from experience Open to candid feedback, new perspectives, continuous learning, & self-development Able to show a sense of humor & perspective about themselves Self-Confidence: a strong sense of one’s self-worth & capabilities Present yourself with self assurance; have “presence” Voice views that are unpopular & go out on a limb for what is right Are decisive, able to make sound decisions despite uncertainties & pressure

Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

Managing one’s internal states, Personal Competence Social Competence Managing one’s internal states, impulses & resources Self-Regulation

Personal Competence Self-Regulation Keeping disruptive emotions & impulses in check Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation

Personal Competence Self-Regulation of honesty & integrity Maintaining standards Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation

Taking responsibility Personal Competence Taking responsibility for personal performance Self-Control Trustworthiness Conscientiousness Adaptability Innovation Self-Regulation

Personal Competence Self-Regulation Self-Control Trustworthiness Conscientiousness Adaptability Innovation Flexibility in handling change Self-Regulation

Personal Competence Self-Regulation Self-Control Trustworthiness Conscientiousness Adaptability Innovation Being comfortable with novel ideas, approaches & new information Self-Regulation

Self- Regulation Managing one’s internal states, impulses & resources Self-Control: Managing disruptive emotions & impulses effectively Managing impulsive feelings & distressing emotions well Stay composed, positive & unflappable even in trying moments Think clearly & stay focused under pressure Trustworthiness: Displaying honesty & integrity Act ethically & are above reproach Build trust through their reliability & authenticity Admit their own mistakes & confront unethical actions in others Take touch, principled stands even if they are unpopular Conscientiousness: Maintaining integrity & taking responsibility for personal performance Meet commitments & keep promises Hold themselves accountable for meeting their objectives Are organized & careful in their work

Self- Regulation Managing one’s internal states, impulses & resources Adaptability: Flexibility in handling change & challenges Smoothly handle multiple demands, shifting priorities & rapid change Adapt their responses & tactics to fit fluid circumstances Are flexible in how they see events Innovation: Being open to novel ideas, approaches & new information See out fresh ideas from a wide variety of sources Entertain original solutions to problems Generate new ideas Take fresh perspectives & risks in their thinking

Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

Emotional tendencies that guide or facilitate reaching goals Personal Competence Social Competence Emotional tendencies that guide or facilitate reaching goals Motivation

Striving to improve or meet a standard of excellence Personal Competence Striving to improve or meet a standard of excellence Achievement Drive Commitment Initiative Optimism Motivation

Aligning with the goals of the group or organization Personal Competence Aligning with the goals of the group or organization Achievement Drive Commitment Initiative Optimism Motivation

Personal Competence Motivation Readiness to act on opportunities Achievement Drive Commitment Initiative Optimism Motivation

Persistence in pursuing goals despite obstacles & setbacks Personal Competence Persistence in pursuing goals despite obstacles & setbacks Achievement Drive Commitment Initiative Optimism Motivation

Motivation Emotional tendencies that guide or facilitate reaching goals Achievement Drive: Striving to improve or meet a standard of excellence Results-oriented with a high drive to meet objectives & standards Set challenging goals & take calculated risks Pursue information to reduce uncertainty & find ways to do better Learn how to improve their performance Commitment: Aligning with the goals of a group or organization Readily make sacrifices to meet a larger organizational goal Find a sense of purpose in the larger mission Use the group’s core values in making decisions & clarifying choices Actively seek out opportunities to fulfill the group’s mission

Motivation Emotional tendencies that guide or facilitate reaching goals Initiative: Mobilized to seize opportunities Ready to seize opportunities Pursue goals beyond what’s required or expected of them Cut through red tape & bend the rules when necessary to get the job done Mobilize others through unusual, enterprising efforts Optimism: Takes setbacks & obstacles in stride Persist in seeking goals despite obstacles & setbacks Operate from hope of success rather than fear of failure See setbacks as due to manageable circumstance rather than a personal flaw

Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

Personal Competence Social Competence Empathy Social Skills

Awareness of others’ feelings, Personal Competence Social Competence Awareness of others’ feelings, needs, & concerns Empathy Adeptness at inducing desirable responses in others Social Skills

Collaboration & Cooperation Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

Awareness of others’ feelings, Personal Competence Social Competence Awareness of others’ feelings, needs, & concerns Empathy

Social Competence Empathy Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Sensing others’ feelings & perspectives & taking an active interest in their concerns

Sensing others’ development needs & bolstering their abilities Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Sensing others’ development needs & bolstering their abilities

Anticipating, recognizing & meeting Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Anticipating, recognizing & meeting customers’ needs

Cultivating opportunities through different kinds of people Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Cultivating opportunities through different kinds of people

Reading a group’s emotional currents & Social Competence Understanding Others Developing Others Service Orientation Leveraging Diversity Political Awareness Empathy Reading a group’s emotional currents & power relationships

Empathy Awareness of others’ feelings, needs & concerns Understanding Others: Sensing others’ feelings & perspectives & taking an active interest in their concerns Attentive to emotional cues & listen well Show sensitivity & understand others’ perspectives Help out based on understanding other people’s needs & feelings Developing Others: Sensing others’ development needs & bolstering their abilities Acknowledge & reward people’s strengths & accomplishments Offer useful feedback & identify people’s needs for further growth Mentor, give timely coaching, & offer assignments that challenge & foster a person’s skills Service Orientation: Anticipating, recognizing & meeting customers’ needs Understand customers’ needs & match them to services or products Seek ways to increase customers’ satisfaction & loyalty Gladly offer appropriate assistance Grasp a customer’s perspective, acting as a trusted advisor

Empathy Awareness of others’ feelings, needs & concerns Leveraging Diversity: Cultivating opportunities through diverse people Respect & relate well to people from varied backgrounds Understand diverse world views & are sensitive to group differences See diversity as opportunity, creating an environment where diverse people can thrive Challenge bias & intolerance Political Awareness: Reading the political & social currents in an organization Accurately read key power relationships Detect crucial social networks Understand the forces that shape views & actions of clients, customers or competitors Accurately read organizational & external realities

Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

Personal Competence Social Competence Adeptness at inducing desirable responses in others Social Skills

Wielding effective tactics for persuasion Collaboration & Cooperation Social Competence Wielding effective tactics for persuasion Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

Listening openly & sending convincing Collaboration & Cooperation Social Competence Listening openly & sending convincing messages Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

Negotiating & resolving disagreement Collaboration & Cooperation Social Competence Negotiating & resolving disagreement Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

Inspiring & guiding individuals & groups Collaboration & Cooperation Social Competence Inspiring & guiding individuals & groups Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

Initiating or managing change Collaboration & Cooperation Social Competence Initiating or managing change Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

Nurturing instrumental relationships Collaboration & Cooperation Social Competence Nurturing instrumental relationships Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

Working with others toward Collaboration & Cooperation Social Competence Working with others toward shared goals Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

Social Competence Social Skills Creating group synergy in pursuing collective goals Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

Social Skills Adeptness at inducing desirable responses in others Influence: Wielding effective tactics of persuasion Skilled at winning people over Fine-tune presentations to appeal to the listener Use complex strategies like indirect influence to build consensus & support Orchestrate dramatic events to effectively make a point Communication: Sending clear & convincing messages Effective in give-and-take, registering emotional cues in attuning their message Deal with difficult issues straightforwardly Listen well, seek mutual understanding & welcome sharing of information fully Foster open communication & stay reception to bad news as well as good

Social Skills Adeptness at inducing desirable responses in others Conflict Management: Negotiating & resolving disagreements Handle difficult people & tense situations with diplomacy & tact Spot potential conflict, bring disagreements into the open, & help de-escalate Encourage debate & open discussion Orchestrate win-win solutions Leadership: Inspiring & guiding Articulate & arouse enthusiasm for a shared vision & mission Step forward to lead as needed, regardless of position Guide the performance of others while holding them accountable Lead by example Change Catalyst: Initiating, promoting or managing change Recognize the need for change & remove barriers Challenge the status quo to acknowledge the need for change Champion the change & enlist others in its pursuit Model the change expected of others

Social Coordination Adeptness at inducing desirable responses in others Building Bonds: Nurturing instrumental relationships Cultivate & maintain extensive informal networks Seek out relationships that are mutually beneficial Build rapport & keep others in the loop Make & maintain personal friendships among work associates Collaboration & Cooperation: Working with others toward shared goals Balance a focus on task with attention to relationships Collaborate, sharing plans, information & resources Promote a friendly, cooperative climate Spot & nurture opportunities for collaboration Team Capabilities: Creating synergy in working toward group goals Model team qualities like respect, helpfulness & cooperation Draw all members into active & enthusiastic participation Build team identify, esprit de corps & commitment Protect the group & its reputation; share credit

Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation