FORMAL LETTERS Fully blocked layout (page 52) All lines start on the left margin. No punctuation marks are used except in the content. 1.

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FORMAL LETTERS Fully blocked layout (page 52) All lines start on the left margin. No punctuation marks are used except in the content. 1

Parts of a business letter Reference Made up of the sender and the typists’ initials. LLM/ST Date 21 January

Parts of a business letter Inside address Ms Lina Wong Suite 22 Menara Axis Damansara Jaya Kuala Lumpur 3

Parts of a business letter Airmail/ confidential/ urgent CONFIDENTIAL Ms Lina Wong Suite 22 Menara Axis Damansara Jaya Kuala Lumpur 4

Parts of a business letter Salutation Dear Mr Lee Heading Dear Mr Lee ANNUAL CONFERENCE- 22 FEBRUARY

Parts of a business letter Closing Yours faithfully Yours sincerely 6

Open punctuation All commas and full stops are omitted 2 May 2010 (√ ) 2 nd May 2010 (X) Dear Mr Pitt (√ ) Dear Mr. Pitt, (X) am (√ ) a.m. (X) 7

Letter of enquiry (pages 96-97) Tips for better letters 1.Choose simple words 2.Use short sentences 3.Use appropriate tone 4.Be precise 5.Be accurate 6.Check consistency 7.Organise it well 8.Proofread! 8