Balboa Travel & TripBam

TripBam Why TripBam? Technical Implementation Considerations Product Overview Suggestions

Opportunity Today at most TMCs, client hotel costs are increasing, commission revenues are flat or declining, and open or direct bookings are increasing. TripBam may: 3 lower client hotel costs by as much as $60 per night through daily rate shopping. Fight lack of content perception. increase agency revenues through fees and increased commissions reduce “open” bookings by converting to TMC bookings (attachment)

4 Step One: Like-For-Like (Agency Notification) Savings found 5% of the time, average savings of $30 per night.

5 Step Two: Same Hotel Only (Room Type Changes) Savings found 15% of the time at the booked hotel, average savings of $40/ Nt

Step Three: Selective Clusters (Savings + Compliance + Commission) Non-Preferred Preferred Cluster Savings found 40% of the time, average savings of $50 per night. Lower client costs and increased commissions.

7. Step Four: Larger Clusters (Maximum Savings) Savings found 50% of the time, average savings of $60 per night. Cluster

The Money Matters Hotel Booking - 2 Night Stay = $200 Commission= $40.00 New Booking = $ Commission = $30.00 Commission Loss = ($10.00) Percentage of non-commissionable hotels? Percentage of commissionable hotels? Meeting and VIP exclusions? Incremental commission on net conversions= ? What do you need to charge?

Reporting – TripBam or In House Communication – Travel/Admin/Finance Strategy Solutions – Who will sell it and how? Client Relationship Commission Gain & Loss Pricing & Implementation Support, 24/7? Operational Structure – Agent or Team Messy GDS Data – Messy On-line Tool Handling Percentage of Nego. Hotels – Pegasus, Squatters Meetings/Groups VIPS - Exclusions Major Items to Consider

Programming Challenges Taxes and Fees/Calculating Total Rate Changes During Stay Currency Conversion Inconsistent or missing GDS Information Total Rate: $ Base Rate Average: $ Taxes: $98.88

Currency/GDS Challenges Total Stay Estimate: KRW Subtract Taxes KRW Average Nightly Rate: KRW= $288.79USD

12 Agency Process: Back Office Feed or API GDS X Like For Like

Corporate Client - Actual Results Received 714 bookings for a larger corporation. It was shopped for two weeks. Searched just the same hotel, clusters of just preferred hotels only, and clusters for both preferred hotels and preferred brands.

Best Practices Policy  $25.00 minimum savings to make offer, same hotel or cluster  Auto – Accept same hotel room type changes  Well-defined client policy & implementation process  Hotel rate change the most a few days before arrival Cluster Size  2 mile minimum unless compact area like Manhattan  Preferred to Preferred if company has over 50 preferred hotels in program  Direct client offers  Similar star rating Reporting  Make sure to provide realized savings reports  Many offers will be declined due to traveler preference, bedding type, room amenity and simply ignoring the offers  Consider “open-booking” solutions to complete hotel controls Get Paid YOU must charge!

Questions? Contact Steve Reynolds