Dealing with Laura Benjamin International Inc. Business Relationship Development for Organizations “Where Lives are on the Line” www.LauraBenjamin.com.

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Presentation transcript:

Dealing with Laura Benjamin International Inc. Business Relationship Development for Organizations “Where Lives are on the Line”

Who is YOUR favorite “Godzilla”? The person who bugs you most Troublesome behavior that affects MOST people Easily triggered Frequent & habitual

Why So Many Difficult People? LAWSUITS Don’t Bother Me, I’m Eating! Miss Manners is DEAD! If It Feels Good, Do It! Questionable Role Models “NO RULES!” Instant Gratification Personal Accountability Entitlement STRESS Technology It’s All About ME! Stand for something or FALL for anything Yes I DO Own the Road! Get your OWN box!

“In any series of elements to be controlled, a select small fraction always accounts for a large fraction in terms of effect.” (Vilfredo Pareto, )