Library H3lp: Building a Next Generation VR System Reference Renaissance Tuesday, August 5.

Slides:

Advertisements

Similar presentations

Collaborative Virtual Reference Services Nancy Huling University of Washington Libraries Law Librarians of Puget Sound Workshop 29 April 2009.

Advertisements

PC Client Training Customer Name © 2010 CYPRESS COMMUNICATIONS, INC. 1.

Lindsey Main 1, 2 Lindsey Main 1, 2 Kathleen McGraw 2 Kathleen McGraw 2 User Services Department at UNC Chapel Hill Health Sciences Library  supports.

Instant Queue IBM Techline Instant Queue Manager Deployed for IBM Techline Richard Brader IBM Techline January 2012.

1 Trade Secret Information - Property of Velocity Telephone, Inc. Virtual Office - Anywhere, Anytime!

Using LibraryH3lp Simple Online Chat Reference Jennifer Heise, Drew University.

EXPANDING AND ENHANCING INSTANT MESSAGING IN THE LIBRARY James Stephens, Systems Librarian Savannah State University.

Library Assessment using Web 2.0 AALL Conference July 14 th, 2008 Kim Vassiliadis, UNC Chapel Hill, University Library.

Copyright 2004 Monash University IMS5401 Web-based Systems Development Topic 2: Elements of the Web (g) Interactivity.

Instant Messaging Questions welcome after session.

INTERNET DATABASE Chapter 9. u Basics of Internet, Web, HTTP, HTML, URLs. u Advantages and disadvantages of Web as a database platform. u Approaches for.

Reference Chat Del Mar College Library’s experience implementing LibraryH3lp for real-time online reference assistance.

Using LibGuides as a Web 2.0 Content Management System & Collaboration Tool for Engineering Librarians Richard Bernier – ASEE Annual Conference & Exposition.

Sociology Graduate Student Orientation to the University of Arizona Library Ruth Dickstein

Meebo and Voice Thread. Why Web 2.0 tools? Facilitate communication Share information Collaborate online Express information Reach Generation Y.

Communicating with Others in the Cooperative See who else is online Is a librarian from the Patron’s library online? If so, are they busy?

Establishing an IM Service at Your Library Let’s Chat! Marlo Young HLA 2006.

Implementing an SMS-to- Service for Mobile Patrons.

LibraryH3lp Pam Sessoms University of North Carolina at Chapel Hill

Presence Applications in the Real World Patrick Ferriter VP of Product Marketing.

Instant Queue Manager Version 4 Enterprise Click to Chat For Lotus Sametime.

Portal and AQAS-Philadelphia University 21-22/6/2011 AVCI Platform in PU Dr. Abdel-Rahman Al-Qawasmi Philadelphia University Director of Computer Center.

INNOVATIVE WAYS PATRONS CAN ASK A LIBRARIAN USING IM, TEXTING, TWITTER, AND VOIP Danielle Theiss-White gisellert1987.wordpress.com.

How can we let them know we’re here? Joe Dobbs Virtual Reference Coordinator

The Claremont Colleges Integrating Library Resources Into Sakai Jezmynne Westcott The Claremont Colleges Jez91711 on AIM, Yahoo, and Gmail.

USING REFWORKS Fall What is RefWorks? A web-based bibliographic and database manager Creighton University faculty, students, and staff have access.

18/06/2007 Adrian Fish, Miguel Gonzalez Losa - NeSC Methods and Technologies for Enabling Virtual Research Communities.

Expert Training Presentation September 2013 Rev 3 Instant Queue Manager Enterprise Click to Chat.

R u there?: Adding Instant Messaging to an Established Virtual Reference Service Jean Ferguson, Perkins Library, Duke University Pam Sessoms, Davis Library,

ECE 600: Graduate Orientation Research NCSU Libraries.

Instant Messaging for the Workplace A pure collaborative communication tool that does not distract users from their normal activities.

Instant Messaging for the Workplace A pure collaborative communication tool that does not distract users from their normal activities.

R u there?: Adding Instant Messaging to an Established Virtual Reference Service Jean Ferguson, Perkins Library, Duke University Pam Sessoms, Davis Library,

Citations Helper: What Is It and What Can It Do? Sakai Conference Amsterdam June 12, 2007.

CLIU 21 Librarians' Consortium Meeting. Ask Here PA Fast facts: –24/7 live chat –Staffing –Free service for all residents of PA –70% of users K-12 during.

Samsung Electronics Co., Ltd.IAP R&D Group CTI Part1 Introduction to Samsung CTI Nov. 19, 2002 Sang Hee Lee.

How do you IM? CLA 2006 Jill Patterson, Moderator (Orange County Public Library) The Experts Lisa Bartle (Pfau Library/CSU San Bernardino) Tom Bickley.

4BP1 Electronic & Computer Engineering Paul Gildea th Year Interim Project Presentation.

CoBrow Collaborative Browsing A Virtual Presence Service RE 1003 RE 4003.

Extending Access To Information Resource Discovery Service William E. Moen, Ph.D. Kathleen R. Murray, Ph.D. School of Library and Information Sciences.

Customizing Pidgin for Library Services Pam Sessoms Electronic Reference Services Librarian Aim: SessomsPam Google Talk:

QuestionPoint Training FOR CHAT REFERENCE INFO740: Digital Reference Services iSchool at Drexel University.

Jan 2015 iServ OfficeServ Operator Essential for business operators, receptionists, and people who manage high volume on calls, the iServ OfficeServ Operator.

Jabber Technical Overview Presenter: Ming-Wei Lin.

Carla Pfahl Minitex Reference Outreach & Instruction AskMN Coordinator

Virtual Reference: Endless Possibilities (Meebo, Skype & more) Dan Sich University of Western Ontario.

Online Integration Of Library Resources into Faculty Courses Susan Avery, Coordinator of Instructional Services, Undergraduate Library Susan Avery, Coordinator.

The Power Punch of Virtual Reference Tools Sponsored by: VALE Reference Services Committee.

By J Swetha ( ) V V Aishwarya ( ).

Pidgin4Lib. Two Parts Pidgin4Lib plugin Fully customized Pidgin.

LITA National Forum Cincinnati, Ohio - October 18, 2008 The Endeca Project at TRLN Derek Rodriguez Program Officer Triangle Research Libraries Network.

A worldwide library cooperative OCLC Online Computer Library Center QuestionPoint Institution Administration QuestionPointTraining Russian State Library.

Do Students Want Mobile Library Access And Are Librarians Ready to Deliver? Electronic Resources & Libraries, February 28, 2011 Angela Dresselhaus, Electronic.

MiVoice Office Eight parties per conference Max 20 parties / single conference Total of 40 parties Dial able Conference Assistant and conference.

Manage Your Print & Copy Environment Kurt Meemken Senior Solutions Architect Richard Morrison Software Software Solutions Specialist.

We’re off to see the Widget! Finding the Heart, Courage, & Brains to use an IM Widget Brian Lind Rochester Public Library

Reference Service with LibraryH3lp Julie George and Cindy Judd Eastern Kentucky University.

Lauri McIntosh OCLC Library Services Product & Services Consultant QuestionPoint Goes Mobile.

Collaboration Tools: Blogs, Wikis, IM, Library3hlp, MeeboMe.

Faculty Activity During Office Hours. Student Taking Advantage of Office Hours.

Importing Quicken Files for Mac to Excel. Intuit introduced Quicken as a personal finance tool. If you also use it for your business purposes then you.

The UC Client for Seamless Collaboration

The UC Client for Seamless Collaboration

Connecting with Remote Patrons Using 2.o Widget and Wiki

Reference Service with LibraryH3lp

SMOA XMPP Pidgin (Jabber/XMPP) Plugins for SMOA Notification

LibraryH3lp, Gimlet and Jing

UC Suite Web Client Overview

Part of Chapter 1 Key Concepts Networks

Digital experiences with Moodle at Divine Word University

Presentation transcript:

Library H3lp: Building a Next Generation VR System Reference Renaissance Tuesday, August 5

Pam Sessoms University of North Carolina at Chapel Hill Eric Sessoms Nub Games Josh Boyer North Carolina State University Amy VanScoy North Carolina State University Jean Ferguson Duke University

University of North Carolina at Chapel Hill 27,000 students North Carolina State University 30,000 students Duke University 12,000

How we collaborate

Widget Effect

Tools for collaboration Commercial Virtual Reference software Call Center software IM Meebo Library H3lp

What is LibraryH3lp Jabber server with IM gateways Provides flexible routing to multiple librarians Integrates IM with web chat for easier staffing –Can route Meebo Me traffic too Has its own widget developed for libraries Provides transfers Allows IM between librarians Platform for flexibility and experimentation

LibraryH3lp Jabber Server with IM Gateways AIM LibraryH3lp Widgets Yahoo! MSNMeebo Me Circ Science Literature Ref RefWorks Health Sci Endnote Law

Night Owl Duke AIM Patron MSN Patron Yahoo! Patron Operator Widget Patron NCSUUNC

Widget Links clickable Works with screen readers Javascript, Flash not required –Alert noise for patron optional, Flash sound used Patron controls Can run embedded –Patron has “pop out” option Can easily be made to pop-up

Pidgin (librarian client)

Anatomy of an Incoming Chat (or IM) Patron’s initial message Patron’s queue Chat management : transfer, transcript, send file…

Features URLs are links, not just text

Features Useful system messages sent to staff

Features Useful system messages sent to staff

Features Useful system messages sent to staff

Typing notification

Features Transfers! This should blow your mind!

Features Transfer examples At NC State: Ref Natural Resources Library Veterinary Medicine Library (soon) Circ-reserves (soon) ILL (soon)

Why Transfer Chats Patron’s PerceptionLibrarians’ Perception Library RefCirc SystemsTech Serv

Transfers in practice UNC’s Davis Reference and Circulation –Reference transfers 10-15% to Circ Davis Reference general “ask a” service –Transfers to experts when off-desk (in office) Several campus libraries transferring now or will begin soon. –Health Sciences Library –Undergraduate Library –Davis Library –More to come… Search TRLN Union Catalog –Transfers coming soon in LibraryH3lp. –This summer, Davis Reference transferred to Duke and NCSU as needed using predecessor system.

Why transfer?

Incoming transfer (with Pidgin plugin)

Patrons’ view of transferred chat

Intro to LibraryH3lp: Admin Account

Introduction to LibraryH3lp: Operators Librarian Operators –Answer chats and IMs with Jabber client –Can belong to zero, one, or more queues Zero queues? Can still receive transers. –First to respond to patron will “win” chat. –Others are notified of who took the chat.

Introduction to LibraryH3lp: Queues Queues – URLs for incoming patrons –Widget: Customized for a purpose –Gateways for IM patrons

Introduction to LibraryH3lp: Gateways

UNC-CH RefWorks Queue

Presence (online/offline)

Presence Using Popup

Presence: Service Rollover

Admin Interface: Reports and Transcripts

Admin Interface: Transcript Management

Widget Configurator: Save and Share Skins

Servinator: Design Service Levels

Technical overview

Single LibraryH3lp Server

Moving forward: the cloud

Open Source Components Ejabberd Erlang Mnesia Yaws Apache ErlyWeb ErlyComet MySQL Python pyTransports Libpurple C PLT Scheme JWChat JSJaC jQuery SWIG

Open source contributions Widget Port of ErlyComet to ErlyWeb Plugin Patches to Ejabberd Patches to Yaws Patches to pyTransports Significant work on j2j Libpurple multi-protocol gateway Scheme-interface