02/15/1999UT Austin: GSLIS LIS Information Management LIS /15/99 Martha Richardson

02/15/1999UT Austin: GSLIS LIS Information Staff Librarians Information technology staff Records managers Business analysts Management accountants Individual users

02/15/1999UT Austin: GSLIS LIS Information Staff Library-model shortcomings –Passive repositories of knowledge –Too-focused on preservation –Don’t create or improve information –Physical orientation

02/15/1999UT Austin: GSLIS LIS Information Staff Information technology staff –Programmers –Systems analysts –Database administrators –Information resource managers –System and network administrators

02/15/1999UT Austin: GSLIS LIS Information Staff Management accountants Records managers Business, market, or financial analysts Individual managers and workers

02/15/1999UT Austin: GSLIS LIS Making information meaningful Accuracy Timeliness Accessibility Engagement Applicability Rarity

02/15/1999UT Austin: GSLIS LIS Engagement The analytical The driver The expressive The amiable

02/15/1999UT Austin: GSLIS LIS Information Quality 10 Dimensions of Holmes Miller Relevance Accuracy Timeliness Completeness Coherence Format Accessibility Compatibility Security Validity

02/15/1999UT Austin: GSLIS LIS Information tasks Pruning Adding context Enhancing style Selecting “right” medium

02/15/1999UT Austin: GSLIS LIS Information tasks Enhancing style –Variation –Interactivity –Staging –Dramatization

02/15/1999UT Austin: GSLIS LIS Television model Information innovators Content editors Content directors Information producers Chief content officer

02/15/1999UT Austin: GSLIS LIS Information management processes Determining information requirements Capturing information Distributing information Using information

02/15/1999UT Austin: GSLIS LIS Information Requirements Identify ways that workers comprehend their information environment –Asking what workers need doesn’t tell the whole story –Observing behavior may capture “real” needs better –Recognizing complexity is necessary to establish a valid IM process model

02/15/1999UT Austin: GSLIS LIS Capturing Information Scanning Categorizing Formatting and packaging

02/15/1999UT Austin: GSLIS LIS Distributing Information Effective information architecture Federalistic political structure Investment in technology

02/15/1999UT Austin: GSLIS LIS Information technology Computer distribution of information best if –highly structured –updated frequently –sent to multiple sites simultaneously –sent to far-flung geographic locations –kept in repository for users to retrieve Problem rests in getting information into computer.

02/15/1999UT Austin: GSLIS LIS Distributing Information Distribution strategy –Push –Pull –Mixture of push and pull

02/15/1999UT Austin: GSLIS LIS Distributing Information Most effective means is a combination of humans, documents, and computers Needs to get to right people at the right time Trade-off between richness and reach

02/15/1999UT Austin: GSLIS LIS Distributing Information Reach – number of people exchanging information

02/15/1999UT Austin: GSLIS LIS Distributing Information Richness - –Bandwidth amount of information that can be moved from sender to receiver in a given time –Customization the degree to which a message can be customized –Interactivity

02/15/1999UT Austin: GSLIS LIS Using Information Final step in information management process No good unless used Improve process pragmatically

02/15/1999UT Austin: GSLIS LIS Using Information Measurement Symbolic actions Right institutional context Performance evaluation

02/15/1999UT Austin: GSLIS LIS Improving the IM Process Top-down reengineering approaches don’t work Hiring smart people and leaving them alone doesn’t work Establishing a participatory approach to information and knowledge work processes, focusing on outcomes, is most likely to deliver best results.

02/15/1999UT Austin: GSLIS LIS Information Architecture Is a set of aids that match information needs with information resources Links information behavior, processes,and staff to business processes and organizational structure

02/15/1999UT Austin: GSLIS LIS Information Architecture Information is broadly dispersed –Arrives from different sources –Used in a variety of places –Stored in multiple media and formats Managers may spend up to 17% of their time looking for information

02/15/1999UT Austin: GSLIS LIS Information Architecture Accessible information can be used and re- used Redundancy of information creation and purchase can be reduced Information costs can be reduced

02/15/1999UT Austin: GSLIS LIS Information Architecture Failure to effect behavior because: –changing behavior is not the primary objective –the content is incomprehensible to most people –the process of developing information architecture inhibits change

02/15/1999UT Austin: GSLIS LIS Information Engineering Generally include information easily computerized Useful in database design Uses affinity matrix of data entities and activities Uses modeling of sources, uses, flows of information Reduces information to its smallest parts

02/15/1999UT Austin: GSLIS LIS Information Engineering Fails to work well for entire enterprise Should be developed in clusters Model should be brief Avoid technical jargon Behavioral objective should be clearly stated

02/15/1999UT Austin: GSLIS LIS Information Mapping Guide to present information environment Illustrates shortages and redundancies Determine adequacy of information for future needs Identifies key information attributes Can improve information behavior and culture

02/15/1999UT Austin: GSLIS LIS Ecological Architecture Design should be driven by information strategy Is essential for efficient information processes Created by information staff Should change behavior and culture Is not limited to technology investment