Communication Skills Rania Azmi Business Administration Dept., Faculty of Commerce, Alexandria University Professional Development Committee, Rotaract.

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Presentation transcript:

Communication Skills Rania Azmi Business Administration Dept., Faculty of Commerce, Alexandria University Professional Development Committee, Rotaract Alex. Metropolitan, District 2450

Who needs to know what I now know? Who knows what I need to know? Sharing Information Communication should be two ways

Information Results Understanding Decisions & Actions Communication Model

Understanding is seeing others reality the way they see it.

1.Make understanding your goal or objective. 2.Take the attitude of a learner. 3.Value the speaker. 4.Manage internal & external barriers. 5.Screen out misunderstanding.

Ultimately, in a conversation, who bears the responsibility to ensure that understanding occurs ? I Do !

Who is more effective: the manager with right answers, or the manager with the right questions?

Thank You