NFC ASO User Group Meeting Wednesday, May 8, :00 a.m. – 11:30 a.m., Central Time Presented by Information Technology Services Division (ITSD), Information Technology Security (ITS), Access Management Branch (AMB) United States Department of Agriculture Office of the Chief Financial Officer National Finance Center

NFC ASO User Group Meeting Agenda Welcome Lisa Stafford Webinar Guidelines Louis Collins News & Updates AMB Staff Questions & Comments All May 8, 20132

NFC ASO User Group Meeting Webinar Guidelines Place your phone on ‘mute’ Do not put your phones on ‘hold’ Include your agency acronym with your name when signing in Send your name & agency, comments & questions via the Notes tab during the webinar for a copy of the presentation or download it from the NFC Security May 8, 20133

NFC ASO User Group Meeting Performance Metrics May 8, Processed Requests: October 2012 – March 2013

NFC ASO User Group Meeting Performance Metrics May 8, Processed Requests: April 2013

NFC ASO User Group Meeting Performance Metrics May 8, Average Number of Days to Process: November 2012 – April 2013

NFC ASO User Group Meeting Performance Metrics Expedited Requests Processed: November 2012 – April 2013 May 8, 20137

NFC ASO User Group Meeting Performance Metrics Requests Processed: Nov 2012 – Apr 2013 May 8, 20138

NFC ASO User Group Meeting Performance Metrics UserIDs Processed: Nov 2012 – Apr 2013 May 8, 20139

NFC ASO User Group Meeting Performance Metrics Incidents (Trouble Tickets) Processed: Nov 2012 – Apr 2013 May 8,

NFC ASO User Group Meeting Performance Metrics Top 10 Agencies by Requests Processed: Nov 2012 – Apr 2013 May 8,

NFC ASO User Group Meeting Calendar May 8, ACCESS MANAGEMENT CALENDAR MondayTuesdayWednesdayThursdayFriday April 29April 30May 1May 2May 3 Quarterly ACRWS Reports ASO Basic TrainingTIPS SO TrainingInsight CUAT Ends May 6May 7May 8May 9May 10 ASO User Group Meeting Remedy Requester Console Training Monthly SecuRemote Reports May 13May 14May 15May 16May 17 Security Reports Training Monthly SUDO Report Monthly Contractor Expiration Date Reports May 20May 21May 22May 23May 24 ASO Intermediate Training Quarterly SC & Resrc Owner Verif May 27May 28May 29May 30May 31 MEMORIAL DAY

NFC ASO User Group Meeting Remedy Updates Updating Addresses Summary Line Changes Notes Size Reports stored in Remedy Only 3 attachments visible Ensure that valid contact information is provided Pay close attention to s from NFC ASOs can attach missing information after initial submission Get name of support staff Provide feedback May 8,

NFC ASO User Group Meeting Access Updates May 8, Increase in PII incidents Conditions for Removal of Access Service/Non-User Accounts Notices Distributed Access Forms Mainframe Contractor Expiration Date Report

NFC ASO User Group Meeting Project Updates May 8, Role Based Security SLA Update FAQs Survey Annual Certification

NFC ASO User Group Meeting Draft NFC Access Forms ASO Security Access Form EmpowHR Security Access Form Reporting Center Access Form System Security Access Form Insight Access Form May 8,

NFC ASO User Group Meeting ASO Suggestions May 8, Issue warning before password expires Provide guidelines for password creation Provide information from the initial request, including UserID(s), information about the problem, and the solution in all messages from NFC s in response to report requests should state that the report is available in Remedy vs. via Change wording of Remedy survey message referring to whether ‘call’ was answered in a timely fashion

NFC ASO User Group Meeting Training Update Intermediate Training to begin this month Reviewing Profiles Requesting Profile List via Remedy Send topics for Intermediate Training to May 8,

NFC ASO User Group Meeting 2013 ASO Training Dates ASO Basic Training (1 st Wednesdays) June 5, July 3, Aug 7, Sept 4, Oct 2, Nov 6, Dec 4 Remedy Requester Console Training (2 nd Wednesdays) May 8, June 12, July 10, Aug 14, Sept 11, Oct 9, Nov 13, Dec 11 ASO Reports Training (3 rd Wednesdays) May 15, June 19, July 17, Aug 21, Sept 18, Oct 16, Nov 20, Dec 18 ASO Intermediate Training (4 th Wednesdays) May 22, June 26, July 24, Aug 28, Sept 25, Oct 23, Nov 27, Dec 26* Sign up at 1:00 p.m. – 3:00 p.m., Central Time *If Wednesday falls on a holiday, class will be moved to following Thursday May 8,

NFC ASO User Group Meeting Contact Information Access & Report Requests via Remedy Requester Console Trouble Tickets (Operations & Security Center) or (800) Contact AMB (Request Training, Notifications) Security Corner e.html Ivan Jackson Associate Director, ITSD, ITS Lisa Stafford Chief, ITSD, ITS, AMB Remedy Requester Console Training Louis Collins, AMB Staff ASO Basic Training Jennee Sander, AMB Staff Reports Training Evangeline Duncan, AMB Staff ASO Intermediate Training Susan Traill, AMB Staff May 8,

NFC ASO User Group Meeting Questions? Comments? May 8,