Management, by Williams South-Western College Publishing Copyright © 2000 Chapter 13 Managing Teams

Management, by Williams South-Western College Publishing Copyright © When Selected Companies Began Using Work Teams Adapted From Table 13.1

Management, by Williams South-Western College Publishing Copyright © The Advantages of Teams Increased: Customer Satisfaction Product and Service Quality Speed and Efficiency in Product Development Employee Satisfaction Cross Training

Management, by Williams South-Western College Publishing Copyright © The Disadvantages of Teams Initially High Turnover Social Loafing Self-Limiting Behavior Legal Risk

Management, by Williams South-Western College Publishing Copyright © Factors That Encourage Self- Limiting Behavior in Teams 4The presence of someone with expertise 4The presentation of a compelling argument 4Lacking confidence in one’s ability to contribute 4An unimportant or meaningless decision 4A dysfunctional decision-making climate Adapted From Table 13.2

Management, by Williams South-Western College Publishing Copyright © Minimizing the Legal Risks Associated with Teams and the National Labor Relations Act 4Suggestion boxes 4Greater worker control 4Don’t overrule 4Don’t turn teams into representative bodies 4Timing is important Adapted From Table 13.3

Management, by Williams South-Western College Publishing Copyright © When to Use Teams Use Teams When: 4There is a clear purpose 4The job can’t be done individually 4Team-base rewards are possible 4Ample resources exist 4Teams have authority Don’t Use Teams When: 4There is no clear purpose 4The job can be done individually 4Only individual-based rewards exist 4Resources are scarce 4Management controls Adapted From Table 13.4

Management, by Williams South-Western College Publishing Copyright © Autonomy, the Key Dimension Self- designing Teams Self- managing Teams Semi- autonomous Work Groups Employee Involvement Teams Traditional Work Groups Autonomy

Management, by Williams South-Western College Publishing Copyright © Special Kinds of Teams Cross-Functional Teams Virtual Teams Project Teams

Management, by Williams South-Western College Publishing Copyright © Work Team Characteristics NormsCohesivenessSizeConflict Stages of Team Development

Management, by Williams South-Western College Publishing Copyright © Team Norms 4Informally agreed-on standards of team behavior 4Develop over time 4Clarify expectations 4Can lead to positive and/or negative outcomes

Management, by Williams South-Western College Publishing Copyright © Team Cohesiveness 4The extent to which members are attracted to the team and motivated to remain in it 4Cohesive teams: Tretain their members Tpromote cooperation Thave consistent performance

Management, by Williams South-Western College Publishing Copyright © How Teams Can Have a “Good” Fight 4Work with more, rather than less information 4Develop multiple alternatives 4Establish common goals 4Inject humor into the workplace 4Maintain a balance of power Adapted From Table 13.6

Management, by Williams South-Western College Publishing Copyright © Stages of Team Development Forming Storming Norming Performing De-Norming De-Storming De-Forming Team Performance Time

Management, by Williams South-Western College Publishing Copyright © Enhancing Work Team Effectiveness Team Training Team Compensation and Recognition Selecting People for Teamwork Setting Team Goals and Priorities

Management, by Williams South-Western College Publishing Copyright © Setting Team Goals and Priorities 4Team goals enhance team performance 4Goals clarify team priorities 4Challenging team goals help team members to regulate effort

Management, by Williams South-Western College Publishing Copyright © Requirements for Stretch Goals to Motivate Teams 4A high degree of autonomy 4Empowered with control resources 4Structural accommodation 4Bureaucratic immunity

Management, by Williams South-Western College Publishing Copyright © Blast From The Past Work Teams: Just Horsing Around 4Hawthorne Studies Timportance of “informal” norms 4Trist and work teams 4Skunkworks Ta team insulated from bureaucracy

Management, by Williams South-Western College Publishing Copyright © Selecting People for Teamwork Team Diversity Team Level Individualism- Collectivism

Management, by Williams South-Western College Publishing Copyright © Team Training 4Often underestimated 4Types needed Tinterpersonal skills Tdecision-making & problem-solving Ttechnical Tleadership

Management, by Williams South-Western College Publishing Copyright © Team Compensation and Recognition 4The level of reward must match the level of performance 4Three methods: Tskill-based pay Tgainsharing Tnonfinancial rewards