Chapter Ten Motivating and Satisfying Employees and Teams

Copyright © Cengage Learning. All rights reserved Learning Objectives 1.Explain what motivation is. 2.Understand some major historical perspectives on motivation. 3.Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory. 4.Explain several techniques for increasing employee motivation. 5.Understand the types, development, and uses of teams. 10 | 2

Chapter 10 Outline –What Is Motivation? –Historical Perspectives on Motivation Scientific Management The Hawthorne Studies Maslow’s Hierarchy of Needs Herzberg’s Motivation-Hygiene Theory Theory X and Theory Y Theory Z Reinforcement Theory –Contemporary Views on Motivation Equity Theory Expectancy Theory Goal-Setting Theory Copyright © Cengage Learning. All rights reserved10 | 3

Chapter 10 Outline (cont’d) –Key Motivation Techniques Management by Objectives Job Enrichment Behavior Modification Flextime Part-Time Work and Job Sharing Telecommuting Employee Empowerment Employee Ownership Copyright © Cengage Learning. All rights reserved10 | 4

Chapter 10 Outline (cont’d) –Teams and Teamwork What Is a Team? Types of Teams Developing and Using Effective Teams Roles Within a Team Team Cohesiveness Team Conflict and How to Resolve It Benefits and Limitations of Teams Copyright © Cengage Learning. All rights reserved10 | 5

Copyright © Cengage Learning. All rights reserved What Is Motivation? The individual internal process that energizes, directs, and sustains behavior; the personal “force” that causes us to behave in a particular way Morale 10 | 6

Copyright © Cengage Learning. All rights reserved Historical Perspectives on Motivation Scientific Management –The application of scientific principles to the management of work and workers –Frederick W. Taylor 10 | 7

Copyright © Cengage Learning. All rights reserved Historical Perspectives on Motivation (cont’d) The Hawthorne Studies –Objective –1st experiment –2nd experiment –Conclusions: human factors were responsible –Human relations movement 10 | 8

Copyright © Cengage Learning. All rights reserved Historical Perspectives on Motivation (cont’d) Maslow’s Hierarchy of Needs Physiological needs Safety needs Social needs Esteem needs Self-actualization needs 10 | 9

Copyright © Cengage Learning. All rights reserved Historical Perspectives on Motivation (cont’d) Herzberg’s Motivation-Hygiene Theory –Satisfaction and dissatisfaction are separate and distinct dimensions –Motivation factors –Hygiene factors 10 | 10

Copyright © Cengage Learning. All rights reserved Historical Perspectives on Motivation (cont’d) Douglas McGregor Theory X Theory Y Theory Z Reinforcement Theory 10 | 11

Copyright © Cengage Learning. All rights reserved Contemporary Views on Motivation Equity Theory Expectancy Theory (Victor Vroom) Goal-Setting Theory 10 | 12

Copyright © Cengage Learning. All rights reserved Management by Objectives AdvantagesDisadvantages 10 | 13

Copyright © Cengage Learning. All rights reserved Key Motivation Techniques (cont’d) Job enrichment Job enlargement Job redesign 10 | 14

Copyright © Cengage Learning. All rights reserved Key Motivation Techniques (cont’d) Behavior modification Steps in behavior modification 10 | 15

Copyright © Cengage Learning. All rights reserved Key Motivation Techniques (cont’d) Flextime –Benefits –Drawbacks Part-time work Job sharing 10 | 16

Copyright © Cengage Learning. All rights reserved Key Motivation Techniques (cont’d) Telecommuting –Advantages –Disadvantages 10 | 17

Copyright © Cengage Learning. All rights reserved Key Motivation Techniques (cont’d) Employee empowerment –Benefits –Obstacles 10 | 18

Copyright © Cengage Learning. All rights reserved Teams and Teamwork Teams –Types of teams –Stages of team development Forming Storming Norming Performing Adjourning 10 | 19

Copyright © Cengage Learning. All rights reserved Teams and Teamwork (cont’d) Roles within a team Team cohesiveness Team conflict and how to resolve it Benefits and limitations of teams 10 | 20