PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Harvard University IT Integration Program – Security Workgroup Kickoff January 5, 2011

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Agenda December TopicTimeframe Overall Program Structure and Goals3:00 Roles and Responsibilities3:10 Workgroup Team Goals and Expected Key Outputs for 6/153:20 Brainstorming Breakout Session3:40 Working Assumptions Service Catalog ‘Big Picture’ Brainstorming Activity Q&A and Next Steps 4:30

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Overall Program Structure and Goals December INFRASTRUCTURE Data centers Storage Network Telecom Video ADMINISTRATIVE IT Enterprise apps FAS Admin Identity manage-ment Web ACADEMIC IT Classroom technology Web-assisted instruction Student apps Innovative pedagogy SECURITY Enterprise info security policies Security technologies CLIENT SERVICES Desktop/LAN support Helpdesk Desktop HW/SW procurement Instructional tech support Local applications SERVICE DELIVERY FOUNDATION FINANCE HUMAN RESOURCES COMMUNICATIONS KEY GOALS Enable strategic investment and use of IT Redirect resources to highest and best purpose Elevate level of service excellence

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Transition Timeline December NovDecJan 2011 FebMarAprMayJun 11/15 Appoint Transition Team 11/29 Announce Transition Team 1/15 Announce Leadership Organization Design 3/15 Submit Working Group Deliverables (service models, etc.) 6/15 Launch New Organization 12/10 Transition Kick Off Transition

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Transition Organization December INFRASTRUCTURE ADMINISTRATIVE IT ACADEMIC IT SECURITY CLIENT SERVICES SERVICE DELIVERY WORKING GROUPS PROGRAM MANAGEMENT TEAM Transition Goals FOUNDATION WORKING GROUPS FINANCE HUMAN RESOURCES COMMUNICATIONS TRANSITION PROGRAM DIRECTOR TRANSITION TEAM STEERING COMMITTEE

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Roles and Responsibilities December Co-chairsProgram Managers Technical expertise guidance Team building Working session preparation Quality management Overall coordination – Within respective workgroup and across all workgroups Overall design approach Structure, process, tools Working session preparation and facilitation Progress, issues, risks management * Co-leadership * * Joint Partnership * Team Members Identify customer needs Define corresponding IT services Meet / exceed both program and workgroup goals Define scope and timing of provisioning Identify known critical path dependencies

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Workgroup Team Goals and Expected Key Outputs December Our GoalsExpected 6/15 Outputs Look ahead to new era of IT as a Harvard priority Define what services will be needed by faculty, staff, students Define delivery model and resource mix for each service New Organization, Mission, Vision, Values, Name, and Structure – New culture defined – New leadership team in place – Everyone understands their place in the new structure New Service Catalog* HR, Finance, Space, Tools defined 1-Year Implementation Plans* (to support new organization) * Note: Red italics denotes the outputs the workgroups will produce.

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Brainstorming Breakout Session: Working Assumptions and the ‘Big Picture’ December Working Assumptions All decisions tie to our overarching goals: –Strategic for the long-term Enable strategic investment and use of IT –Efficient Redirect resources to highest and best purpose –High-quality Elevate level of service excellence Future services should not be bound by current constraints (e.g., fee-for-service funding) Moving to common solutions (90% rule: don’t design for the exception; exceptions will be approved at a high-level (UCIO)) May require multiple ‘tiers’ (e.g., staff vs. student ) Service Catalog Concept WHAT?TO WHOM?WHEN? Services Univ. -wide CA/FAS Other Schools Today Next 1-2 Yrs Infrastructure TBD … Administrative TBD … Academic TBD … Security TBD … Client Services TBD … On 6/15, we will have defined in a service catalog, what services our new IT organization will provide, to whom, and by when -Illustrative-

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Brainstorming Breakout Session (continued): Whiteboard December What IT services do our customers need? StudentsFacultyAdministration

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY “New IT Organization” Provides Services…UniversityCA– FAS Schools “Opt in” When? Security HEISP policy development, communication Security HEISP compliance reporting Research Security policy development, communication Research Security compliance reporting XXXXXXXX Now 2-3 years December

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Q&A December Questions?

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Next Steps December Action ItemOwnerTimeframe

PRELIMINARY DRAFT FOR DISCUSSION PURPOSES ONLY Thank You Academic and administrative leaders agree that now is the time to focus on IT at Harvard: December This is the inflection moment for Harvard to become the leader in academic IT, and we must. -Dean There is no reason why Harvard should not be in the forefront using IT in education and research. -Dean IT can play a critical role in creating important linkages across the university. -Dean It's an exciting – even historic – time to be in IT at Harvard. Thank you for being a part of it!