Session #2: Department Leadership
Department Leadership 3 Different Types of Leadership: 3 Different Types of Leadership: Visionary Visionary Manager Manager Individual Contributor Individual Contributor Managing paradigm shifts (Whitepapers) Managing paradigm shifts (Whitepapers) “Shoveling Coal” “Shoveling Coal”
Department Leadership in Medical Services
Board President Nurse Manager Medical Advisor Relationship with MA Per MS Organizational Chart MS Organizational Chart
Medical Services Management Medical Advisor Relationship with the organization Board: The board creates the resolution for a Medical Advisor (MA) President (Executive Director- ED): Enters into direct contract with MA
Medical Services Management Nurse Manager Nurse Manager Writes P&P with MA Writes P&P with MA Reviews updated P&P with MA Reviews updated P&P with MA Schedules and meets with MA on weekly basis Schedules and meets with MA on weekly basis Medical Advisor: Medical Advisor: Supervises Medical Services Supervises Medical Services Approves P&P for contracted services Approves P&P for contracted services Approves proficiency of each person performing contracted services Approves proficiency of each person performing contracted services
Medical Services Management First meeting with MA for OT Implementation: First meeting with MA for OT Implementation: (should happen after OT training seminar)-Staff not equipped to sell MA until after OT training, should happen step by step with implementation Called and run by Executive Director Called and run by Executive Director Establish organizational strategic plan Establish organizational strategic plan Establish organizational structure as per OT Establish organizational structure as per OT Nurse Manager continues to meet weekly following Nurse Manager continues to meet weekly following Facilitates smooth Implementation Facilitates smooth Implementation Facilitates regular follow-up and P&P review Facilitates regular follow-up and P&P review
Medical Services Management Quality Control Quality Control Chart Audits Chart Audits Job Function Checklists Job Function Checklists Daily communication with PR Director Daily communication with PR Director Scheduling Scheduling Process evaluation Process evaluation Breakdowns in process Breakdowns in process Problem solving Problem solving
Department Management Weekly 1:1 Meeting with Executive Weekly 1:1 Meeting with Executive Implementation Implementation Weekly department updates to Executive Weekly department updates to Executive Issues with MA (MS) Issues with MA (MS) Department needs Department needs Professional Development Professional Development Patient issues Patient issues Weekly Staff Meetings Weekly Staff Meetings Interface with departments Interface with departments Advancement: events, stories for mailings, etc Advancement: events, stories for mailings, etc
Department Leadership Job Function Review Job Function Review Helpliner (OT p ) Helpliner (OT p ) Receptionist (OT p.73-74) Receptionist (OT p.73-74) Advocate (Team Leader) (OT p ) Advocate (Team Leader) (OT p ) Nurse (OT p ) Nurse (OT p ) Sonographer (OT p ) Sonographer (OT p )
Department Leadership Workshop Workshop Activities: Workshop Activities: Review Nurse Manager job functions Review Nurse Manager job functions Review PR Director job functions Review PR Director job functions Spend 20 minutes completing job function worksheets Spend 20 minutes completing job function worksheets Next Actions: Next Actions: Continually review job functions during implementation Continually review job functions during implementation Complete job function worksheet again in 8 weeks to reassess maturity level as department leader Complete job function worksheet again in 8 weeks to reassess maturity level as department leader