Pine Tree Council, BSA Tech Muster 2013. WELCOME BACK FROM LUNCH.

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Presentation transcript:

Pine Tree Council, BSA Tech Muster 2013

WELCOME BACK FROM LUNCH

CAPTURE: PROBLEMS WITH TECHNOLOGY ADOPTION

ACC AND ADC OVERSIGHT OBJECTIVES

Supportability Runbooks Peer training, no SPoF Evaluated for risks Industry Best Practices, Team Practices Technical support arranged

Integrity Backups Software upgrades Monitoring Source code in change control Admin and machine passwords in escrow

Deployment Instructional materials for end-users Terms of Use covers service Accounts for volunteers, professionals Review vs BSA policies PII

Vendors Pricing, SLA, Terms review vs IBP and Comps Vendor exit strategy Data interchange, analog gap Downtime procedures Issue escalation

CAPTURE: PROBLEMS TO SOLVE

WORKING GROUP FORMATION

CAPTURE: SOLUTIONS PLANNING

THANK YOU AND COMMITMENT