Pine Tree Council, BSA Tech Muster 2013
WELCOME BACK FROM LUNCH
CAPTURE: PROBLEMS WITH TECHNOLOGY ADOPTION
ACC AND ADC OVERSIGHT OBJECTIVES
Supportability Runbooks Peer training, no SPoF Evaluated for risks Industry Best Practices, Team Practices Technical support arranged
Integrity Backups Software upgrades Monitoring Source code in change control Admin and machine passwords in escrow
Deployment Instructional materials for end-users Terms of Use covers service Accounts for volunteers, professionals Review vs BSA policies PII
Vendors Pricing, SLA, Terms review vs IBP and Comps Vendor exit strategy Data interchange, analog gap Downtime procedures Issue escalation
CAPTURE: PROBLEMS TO SOLVE
WORKING GROUP FORMATION
CAPTURE: SOLUTIONS PLANNING
THANK YOU AND COMMITMENT