Careers in the Lodging Industry Chapter 15 Careers in the Lodging Industry Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Career Planning Steps Recognize the need for career planning Explore personal interests Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Career Planning Steps Consider employment alternatives Independent hotel or multi-unit organization Distance Learning Courses: formal education (training) programs that are available to students/trainees in remote locations. Residential Education Programs: formal education (training) programs that are available to students/trainees at a specific geographic location. Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Career Planning Steps Consider employment alternatives Large or small hotel company Franchisor or operating company Profit or non-profit www.AAHOA.com Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Career Planning Steps Select: Industry Organization Segment Position Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Career Planning Steps 5. Accept Desired Position Collect information about employers via networking and research Career Fairs: “trade show”-type events which allow prospective job applicants to meet recruiters representing numerous employers in one location during a specified time period. Familiarize yourself with common characteristics of preferred candidates Consider some personal factors Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Career Planning Steps 6. Work to accomplish your goals Permanent Placement: the first full-time position which a student assumes after graduation from a post-secondary school.   Competency: a requirement that specifies what an individual must know and/or be able to do to be successful in a position. Promote From Within: the concept that a company offers higher-level positions to its existing employees when these positions must be filled. Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Career Planning Steps 6. Work to accomplish your goals Ethics: a person’s perceptions about what is “right” or “wrong.”   Code of Ethics: a statement adopted by an organization which outlines policies developed to guide the making of ethical decisions. Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Career Planning Steps 6. Work to accomplish your goals Professional Development Activities: formal and informal training/education undertaken to provide the additional knowledge, skills, and experience to prepare one for progressively more responsible positions. Job Rotation: moving employees into different positions so they acquire the knowledge/skills required to be effective in these positions. Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Career Planning Steps 6. Work to accomplish your goals Job Enlargement: the act of including additional tasks/assignments in one’s position to provide more opportunities to learn how the position relates to others. Inter-Disciplinary: between disciplines; involving several domains of knowledge. For example, basic business principles can be applied in organizations in all industries. Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Entrepreneur or Intrapreneur Entrepreneur: a person who assumes the risk of owning and operating a business in exchange for the financial and other rewards it may produce. Independent Operator: an entrepreneur who owns/operates one or a very few hospitality properties.   Intrapreneur: a person employed by an organization whose compensation is based, at least in part, upon the financial success of the unit for which he/she has responsibility. Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

There are many specific reasons… Why Hotels Fail There are many specific reasons… Among these reasons, the two main concerns are: ŸLack of management ability ŸFinancial issues Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Traits of Successful Intrapreneurs Subordinates: a person whose work is directly supervised or controlled by an individual of higher rank or position.   Traits of effective intrapreneurs: Have a realistic vision which is widely understood/shared Have recruited staff members with entrepreneurial talents and abilities Emphasize teamwork Reward success; do not punish creative efforts Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Domestic and Global Hotel Positions Expatriate: a citizen of one country who is employed in another country. Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Domestic and Global Hotel Positions Factors to consider: The political environment Economic issues Exchange Rate: the rate at which money of one country is traded (exchanged) for money of another country.   Inflation: the economic condition which exists when selling prices increase through the economy of a country. Cultural environment National Culture: the values/attitudes shared by citizens of a specific country that impact behavior and shape beliefs about what is important.   Culture Shock: the feeling of disorientation, confusion and changes in emotions created when one visits or lives in a different culture. Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Domestic and Global Hotel Positions Cross-Cultural Adaptability: the extent to which one can adjust (adapt) to another culture. Many factors can influence expatriate manager success. Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Domestic and Global Hotel Positions Necessary training before departure: Cultural awareness Language training Business practices Business/social protocols Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Domestic and Global Hotel Positions Factors influencing success after arrival: Hospitality employment factors Training Social support Position Compensation Non-work factors Adaptation to culture Living arrangements Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.