Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 1 Optimize Your Installed Base Richard Horsfield and Ryan Kingston June 19, 2013

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 2 Optimize Your Installed Base Working Together Where to Sell It? Why Installed Base? Why Is It Important? Attach and Renew Join Our Journey Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 3 What Solutions? Cloud  Mobility  Apps What to Sell Increase services revenues (Leveraging Smart capabilities) Move up the decision tree to transformation opportunities Evolve  Where We’re Going Create new profit centers (Partner of the Future) Take advantage of future opportunities Transform  What Services? Product Support  Managed Services  Professional Services Leading Practices Incentives (DIY) Services/Plays (Outsource) Leading Practices Incentives (DIY) Services/Plays (Outsource) Working Together on our Journey What + Why  Programs + Offers  Resources + Incentives  Where to Sell It Maximize your installed base (Opportunity Development with IBLM) Reduce operational costs and create space to transform Optimize  Leading Practices Incentives (DIY) Services/Plays (Outsource) Renewals Engine  Migration EngineAttachRenewCoverRefresh Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 4 Where to Sell It? Customers with existing Cisco equipment Will soon fall out of support  Equipment not covered Discover and close these opportunities Using systems, reports, and automated tools Reduce operational costs  Increase profits  Free up your staff the best short-term chance for services growth Your installed base… Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 5 Ongoing Customer Network Operational Challenges Life cycle planning data is too hard to find and use With so many alerts – it’s hard to find the ones that apply to me Are my Cisco products covered with the right contracts? So many products and contracts – it’s hard to manage them all Entitlement issues take too long to resolve Network failures occur without warning

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 6 Why Is It Important? n = 503 Revenue from New v. Existing Customers 29% New Accounts Types of Services Resold, Delivered by Vendor

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 7 Attach + Renew

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 8 ■ CEO Partner Attach Rate = 66.23% – 26 Partners Metrics as of June 2013 – 13 Partners at or above 70% (minimum rebate threshold) – $1.3M in missed revenue ■ CEO Partner Renewal Rate = 52.94% – 26 Partners Metrics YTD FY2013 – 4 Partners at or above 80% (minimum rebate threshold) – $5.7M in missed revenue ■ $7.0M in cumulative missed TS bookings The Opportunity is Present

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 9 Ingram Micro Reseller Services Portal

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 10 Inventory

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 11 Services Quoting

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 12 RSP: Auto Quotes

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 13 ■ Single User Interface to simply manage installed base ■ New and Renewal quoting capabilities ■ Auto-Quote (CPAI) ■ Data customization & download ■ Client Direct Reseller Services Portal

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 14 ■ Low-Dollar Contract Automation ■ Delivery of quotes into market 90 days prior to contract expiration ■ Quotes Branded with Reseller Name and Logo – End Client accesses VAR-Branded portal ■ Phone Support available inbound & outbound to drive closure ■ VAR has complete visibility and control – Pricing – Opportunity Threshold – Ordering and Invoicing Client Direct

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 15 Client Direct STEP 1: VAR OPTS-IN TO PROGRAM STEP 2: QUOTES ARE GENERATED STEP 3: END CLIENT RECEIVES QUOTE & SELECTS ORDER OR CONTACTS SMARTNET SERVICE DESK STEP 4: VAR RECEIVES ORDER & TRANSACTS ORDER THROUGH THE RSP STEP 5: INGRAM MICRO PROCESSES ORDER & SENDS VAR THE INVOICE AGENT FOLLOWS UP TO VERIFY QUOTE & HELP PROCESS ORDERS

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 16 Client Direct: Customer Notification End Client Selects Buy Now Branded with VARs Logo

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 17 IBLM Direct Access via iPad & Portal Last-Date-of-Support Devices with Active Service Agreement Filter by Customer, Location, Product and Last-Date-of-Support Map Cisco Campaigns to Base So far, $2B in Refresh Leads DL Your Installed Base Has Arrived

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 18 ■ Product Refresh = $11,915,284 ■ Service Attach = $710,247 ■ Total Sales Oppty = $12,625,531 Opportunity represented is Today IBLM: CEO Partner Opportunity

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 19 What Can We Offer to Help? 4 Primary Optimize Goals Cisco and Ingram Micro programs can aid your discovery process Increase Attach Cover Everything Maximize Renew Refresh Old Equipment Leading Practices  Incentives  Services/Plays

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 20 Call To Action

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 21 Join Our Journey

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 22 Join Our Journey Attend the 1:1 consultations Understand where Cisco is going and how you can differentiate and be profitable Meet with the SME’s in the Breakout sessions Setup appointment with Ingram Micro and sign-up for Services Advantage Let Ingram Micro’s Automation Platform help you Stay the Course Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

120309_ 23 Thank You