Oracle Support Update UKOUG DB SIG Phil Davies

2 Agenda Oracle Support New Releases – Oracle Database – Enterprise Manager Patch Set Releases Life Time Support Policy – Extended Dates Recent Alerts & Issues Questions Appendix – Patch terminology

3 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

4 New RDBMS Releases Oracle 11gR2 ( ) – Linux x86 – Linux x86-64 – Solaris(SPARC) 64-bit – Solaris (X86-64) – AIX(PPC64) – HP-UX Itanium – HP-UX PA-RISC – Microsoft Windows 32 bit – Microsoft Windows 64 bit – zLinux64 ( full release)

5 New RDBMS Releases Oracle 11gR1 ( ) – Windows Server & 64 bit Oracle 11gR1 ( ) – Linux x86 – Linux x86-64 – Windows 32-bit, 64-bit – Solaris(SPARC) 64-bit – AIX(PPC64) – HP-UX Itanium – HP-UX PA-RISC

6 New Enterprise Manager Releases Cloud Control Important: Please refer to My Oracle Support Note for instructions on How to install Bundle Patch1 and update to Plug-ins. This is a must-read note. – for Linux x86 (32-bit) (With Bundle Patch 1) for Linux x86 (32-bit) – for Linux x86-64 (64-bit) (With Bundle Patch 1) for Linux x86-64 (64-bit) – for Solaris Operating System (SPARC) for Solaris Operating System (SPARC) – for Solaris Operating System (x86-64) for Solaris Operating System (x86-64) – for IBM AIX on POWER Systems (64-bit) for IBM AIX on POWER Systems (64-bit) Grid Control – Linux x86, Linux x86-64, – Solaris Sparc(64 bit), – HP-UX PA-RISC, HP-UX Itanium – AIX 5L – Windows 32 bit

7 RDBMS Patch Set Releases 11gR – Linux x86, x86-64 – Solaris x86-64 – Solaris(SPARC) 64-bit – AIX(PPC64) – HP-UX Itanium, HP-UX PA-RISC – Microsoft Windows 32 bit, 64 bit – Linux on System z – S/390 based Linux – Client only Solaris x86-32 Solaris Sparc 32 bit, HP-UX Itanium 32 bit, AIX 32 bit Patch Full install, does not require base release Note Note

8 RDBMS Patch Set Releases 11gR (Terminal release) – HP-UX Itanium – HP-UX PA-RISC – MS Windows 32bit, 64 bit – Sun Sparc 64 bit – Linux x86 – Linux x86-64 – IBM AIX Patch

9 RDBMS Patch Set Releases 10gR (Terminal release) – Linux 32 Bit, Linux 64 Bit – Linux system z – Solaris X86-64 bit – Solaris (SPARC) 64 bit – HP-UX Itanium, HP-UX PA-RISC(64 bit) – IBM AIX on Power Systems ( 64 bit) – Windows (32 bit) ( 64 bit) + Itanium – Fujitsu BS2000/OSD (SX Series) Patch

10 Enterprise Manager Patch Set Releases Release Schedule of EM Releases / Patch Sets Note Note Enterprise Manager recommended patches Note Note BP1 OMS - see Note Unix Agent - see Note PSU6 OMS Patch Unix Agent Patch

11 Patch Set Update (PSU) Availability Oracle Database Support Newsletter - Issue March, 2012 Volume 14 Note Quick Reference to Patchset / PSU NumbersNote Reference List of Critical Patch Update Availability(CPU) and Patch Set Update (PSU) Documents For Oracle Database and Fusion Middleware Product Note PSU Patchset updatesNote Oracle Recommended Patches -- Oracle Database Note Database PSU-CPU Cross-Reference List Note

12 Life Time Support Policy RDBMS Life Time Support Policy – 11.2 Premier: Jan 2015, Extended: Jan 2018 – 11.1 Premier: Aug 2012, Extended: Aug 2015 – Premier: 31-Jul-2010,Extended: 31-Jul-2013 – Free Extended Support ended July 2011 – x Premier: 31-Jan-2009,Extended: 31-Jan-2012 – x Premier: 31-Jul-2007,Extended: 31-Jul-2010 Sustaining: Indefinite applies to all above New Lifetime support policy Note 9i P1 fixes until July2012

13 Itanium Processor and Oracle Database Software After multiple conversations with Intel senior management Oracle has decided to discontinue all software development on the Intel Itanium microprocessor. Intel management made it clear that their strategic focus is on their x86 microprocessor and that Itanium was nearing the end of its life. Press Release Oracle Software and Support for Itanium-Based Servers Note

14 Support Update - Status Notes Generic Server Support Status Notes – Note – Note – Note: – Note: – 9.2 Note:

15 Critical Patch Update (CPU) Critical Patch Update – New process overview Note Documentation tree Note CPU Apr 2010 Note CPU Jul 2010 Note CPU Oct 2010 Note CPU Jan 2011 Note CPU Apr 2011 Note CPU Jul 2011 Note CPU Oct 2011 Note CPU Jan 2012 Note CPU Apr 2012 Note

16 Support Update - Recent Alerts Install and Upgrade – Essential Steps to take before Upgrading to Grid Infrastructure/ASM/ExadataNote – ORA-600 [KKPO_RCINFO_DEFSTG:OBJNOTFOUND] On 11.2 Databases After Upgrade Note – Roothas.pl or Rootcrs.pl fails Note – Patches not found upgrading Grid Infrastructure Bug – MRP0 ORA-328 on switchover to standby after upgrade to Fixed in Note Note

17 Support Update - Recent Alerts Install and Upgrade – DBUA Shared_Pool Too Small ( Sun sparc) Bug – Ora-1578 Blocks misplaced in ASM..compatible.asm < 11 and existing datafile resized Note – ASM rolling upgrade to fails on RAC Note – Various ora-600 errors during upgrade to 11g Note

18 Support Update - Recent Alerts Database – Hang / SGA memory corruption / ORA-7445:[kglic0] with CURSOR_SHARING using multiple shared pool subpools Note – Join of temp and permanent tables in RAC might cause corruption of permanent table Note Note – ORA-604 ORA-959 on object with Deferred Segment Creation Note Note

19 Support Update - Recent Alerts Database – ORA-600 or Data Corruption possible during shutdown normal/transactional/immediate of RAC instances in a rolling fashion Note Note – ORA-600 [2015] during transaction rollback in undo block for COMPRESS table to Note Note – Logical corruption of LOB data during recovery 10.1 to 11.2 Fixed in Note Note – Segment header corruption if extent allocation operation is interrupted 9.2 to 11.2 Fixed in Note Note

20 Support Update - Recent Alerts Database – ORA ORA-4097 in plugged datafile after CREATE CONTROLFILE in 11g to Fixed in Note Note – RFS in standby with a wrong location for archive log corruption/overwriting datafiles when max_connections > to 11.2 Fixed in Note Note – Dictionary corruption / OERI from merge of PARTITIONS with LOBS to Fixed in Bug Bug – Corrupt blocks in 11.2 table with unique.key ORA-600[kdblkcheckerror] _in_memory_undo = FALSE Fixed in Note

21 Other notes System Change Number (SCN), Headroom, Security and Patch Information Note Pre 11.2 Database Issues in 11gR2 Grid Infrastructure Environment Note Data Guard Standby-First Patch Apply (Doc ID ) Note

22 Q&A & Q U E S T I O N S A N S W E R S

23 Terminology Interim Patch this is the official name for a one-off patch Conflict – two or more bugfixes which modify the same source code files; if this is the case then only one can be applied, otherwise the code for the fixes will need to be “merged” to produce a new label Merge – a combination of labels; if for example you have two bugfixes which touch the same files then you would need to have those fixes merged together, producing one new patch with a new label Backport – also known as an OOB or One-Off Backport, this is a change or fix in a later piece of code which is then retrospectively applied as a patch to an earlier level of the code e.g. a fix in might then be backported on top of and made available as an interim patch Patchset - A patchset is a tested and integrated set of product fixes. Patch sets provide bug fixes only; they do not include new functionality and they do not require certification on the target system”… but that has changed in see later slides

24 Oracle Support GCS – Global Customer Support; the analysts within Oracle Support that own and work on Service Requests BDE – Bug Detection and Escalation; also part of Oracle Support, these are engineers who have access to the source code to check for or confirm the existence of a bug Sustaining Engineering – formerly known as DDR; the team within Development that creates patches Base Development – the developers who work on the current and future versions of the software, each owning a small section of code ACS - Advanced Customer Services; mission critical support services for complex IT environments to help maximize performance, achieve higher availability and reduce risk

25 Terminology CPU – a Critical Patch Update; in essence a CPU is a bundle which is released quarterly and only includes security-related fixes. CPUs are cumulative, so a later CPU will contain all of the fixes from an earlier CPU for the same patchset. CPUs are “molecular” which means groups of related fixes (“molecules”) can be excluded if they conflict with existing patches. PSU – a Patch Set Update; another bundle released every quarter, the PSU contains critical bug fixes for its intended patchset. Again they are cumulative, so they contain all fixes from previous PSUs for the same patchset – they also include the CPU released on the same date. So for example PSUApr2010 includes CPUApr2010. There are very specific rules about which fixes can be included in a PSU; nothing that affects optimizer query plans can be included, nor anything that requires a configuration change. Port- specific bugs also cannot be included. Application of a PSU will increment the last digit of the release number, e.g. PSUApr2010 for results in the version becoming Overlay Patch – when a one-off interim patch conflicts with a PSU, an overlay patch is required. This is basically a merge of the patch you want and the PSU; Development aim to provide these automatically so they shouldn’t actually be as much work as they sound.