Eric Swift Senior Director, Product Mgmt. Microsoft Corporation UNC205

Tough Times

Rules of the New Economy Do more Enable your end users to compete With less Reduce costs & minimize CAPEX Position for the rebound Software-Powered Unified Communications

Operational Flexibility & Control Extensible Communications Platform Streamlined Communications Do more… with less…. Position for the rebound

Streamlining Communications

Operational Flexibility & Control Extensible Communications Platform Streamlined Communications Do more… with less…. Position for the rebound

OCS 2007 R2 – Reducing Costs ActiveDirectoryActiveDirectory Information Worker (UC endpoints) MediationServerMediationServer Front End Back End SQL Database MCUsMCUs Audio / Video / Web SIP / Media Translation Communicator Phone Edition Meeting Console Communicator IP PBX TDMPBX PSTNGW SIP Trunk PSTN and Mobile Phones PSTN and Mobile Phones FederatedCompanyFederatedCompany RemoteUsersRemoteUsers Edge Servers

Dial-in Conferencing – Tangible Cost Savings Results for a Typical Company After Deploying the First 500 Users 3-Year Annualized Costs ($497,278) Fully Deployed Annual Benefits ($1,989,948) Software ($213K) Hardware ($37K) Deployment ($36K) Operations ($63K) Cost Savings ($698K) Productivity ($1,265K) Environment ($26K) $500,000 $0 $500,000 $1,000,000 $1,500,000 $2,000,000 $2,500,000 $698K hard cost savings include: Travel cost savings $495K Reduced conferencing charges $203K  308% ROI with payback of 7 months  54% ROI on “hard” cost savings alone  308% ROI with payback of 7 months  54% ROI on “hard” cost savings alone

Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways SIP Trunking Direct connectivity to the PSTN using SIP MediationServerMediationServer SIP Office Communicator OCS 2007 R2 IM, Presence, Audio Video, Conferencing ITSP: Access to PSTN and Mobile Phone Networks ITSP: Access to PSTN and Mobile Phone Networks Key featuresKey features Direct SIP connectivity between Mediation Server and ITSP Session Border Controller not required on customer premises Microsoft participating in SIPConnect working group

Information workers PC PC Communicator Communicator USB phone Reduce Costs by Matching Users with the Right Software and Devices Highly mobile workers Laptop Headset Mobile phone Telephony power users PC Attendant console Headset Sprint has lowered its original estimates for deployment costs by 42%.... “What we are finding out is our people are comfortable using less expensive headsets that are optimized for the Microsoft Office Communicator environment.” —Joe Hamblin Manager of Unified Communications for Client Services, Sprint IT

What Customers Are Saying We chose Microsoft over Cisco because of lower cost, flexibility and integration. University of Kentucky We will be able to greatly reduce operational costs by consolidating and integrating communications technologies. Crédit Agricole S.A With features such as audio conferencing available internally with Office Communications Server 2007 R2, a cost barrier to effective collaboration is removed. Sanofi-Aventis On average, we expect conferencing costs could decrease by 50 percent. Siemens Energy and Automation, Inc.

UC ROI at Microsoft Reduced Costs Travel Costs10% reduction in trips/employee ($93 million) Audio Conf Costs50% reduction ($3 million) IT Infrastructure Costs$20 reduction/office move ($1.7 million) Improved Business Outcomes End-user Productivity28 min saved/day/employee ($86 million) Time saved from unnecessary travel ($17 million) Shorten Sales Cycle6.5% increase in proposals ($11 million) Environmental Sustainability Carbon Emissions100M miles in air travel (17,000 metric tons) 240% ROI, >$212M saved annually

Operational Flexibility & Control Extensible Communications Platform Streamlined Communications Do more… with less…. Position for the rebound

Contextual Collaboration Business Process Communications Business Process Communications Anywhere Information Access Unified Communications Platform Enable integration of collaborative experiences in software

GE Healthcare, global leader in medical imaging Solution: contextual collaboration for radiologists (integrated Presence, Instant Messaging, VoIP, Image Sharing) Status: beta phase GE Healthcare UC Solution

Agent Communications Panel for CRM 4.0 Agent initiates internal consultation request…

Telenor – Mobile Phone Status Solution

Telenor΄s Solution Architecture

Office Communications Server 2007 R2 When companies considering UC adoption were asked which vendor first came to mind, more than a third listed Microsoft OCS. Wainhouse Research (quoted in CRM Magazine article “Is Microsoft Winning the CRM race?” July 2008 E. Brent Kelly Microsoft has extended its software approach into voice to provide a comprehensive solution offering with open plug-in interfaces to enable Web developers to develop innovative UC applications. Which UC Vendor Offers the Best Value Proposition? January 7, 2009 Elizabeth Herrell (Forrester) Microsoft is solving enterprise communications problems differently. Microsoft OCS R2 Hits the Streets (No Jitter) February 9, 2009 Marty Parker (UniComm Consulting)

Looking Ahead to Future Releases Enterprise Voice Office Communications Server is your business telephony solution

Related Content Required Slide Speakers, please list the Breakout Sessions, TLC Interactive Theaters and Labs that are related to your session. Required Slide Speakers, please list the Breakout Sessions, TLC Interactive Theaters and Labs that are related to your session. UNC201Lap around Release 2 of the Microsoft Unified Communications Platform UNC301Adding Communication to Your Applications with Microsoft Office Communicator 2007 R2 UNC302Managing the Response Group Service in Microsoft Office Communications Server 2007 R2 UNC303Deep Dive into the Edge Server in Microsoft Office Communications Server 2007 R2 UNC304Deploying, Administering, and Managing Microsoft Office Communications Server 2007 R2 UNC305Enabling Anywhere Access with Microsoft Office Communications Server 2007 R2 UNC306 Management: Archiving, CDR, and QoE Monitoring in Microsoft Office Communications Server 2007 R2 UNC309Microsoft Office Communications Server 2007 R2 Dial-in Audio Conferencing UNC311Planning Voice Deployments for Microsoft Office Communications Server 2007 R2 UNC322 Building Communication Services with the UCMA 2.0 and Microsoft Office Communications Server 2007 R2 UNC323Troubleshooting Microsoft Office Communications Server 2007 R2: No Nightmares Involved UNC325 Windows Workflows Activities That Talk and IM with Microsoft Office Communications Server 2007 R2 UNC404SIP: Naked in All Its Glory

Sessions On-Demand & Community Resources for IT Professionals Resources for Developers Microsoft Certification and Training Resources Microsoft Certification & Training Resources Resources Required Slide Speakers, TechEd 2009 is not producing a DVD. Please announce that attendees can access session recordings at TechEd Online. Required Slide Speakers, TechEd 2009 is not producing a DVD. Please announce that attendees can access session recordings at TechEd Online.

Call to Action Learn More! Related Content at TechEd on “Related Content” Slide Attend in-person or consume post-event at TechEd Online Check out online learning/training resources Try It Out! Download the Exchange Server 2010 Beta Evaluation Get a 5-Day Trial of Office Communications Server 2007 R2

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© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Required Slide