CSI-MAXIMUS, Inc CSI Comprehensive Service & Support Implementing the CSI Way

Elements of Success n Plan, Design, Test & Train n Start with High-Payback Areas n Apply Early Savings to Later Phases n Demonstrate Results to Sponsors and Customers

Overcoming the Complexity n Establish a Process Pilot Site n Train Continuously n Expand Gradually n “Under-Automate”

Exploiting the Power Exploiting the Power n Develop In-House Experts n Implement Advanced Functions –standard jobs –scheduling –bar coding n Integrate with External Systems

Basic CSI Services n Project Management n Integration Services n On-Site Assistance n Post- Implementation Services

Project Management n Formal Methodology and Tools n Dedicated Project Team n Experienced Project Manager

Project Management Preliminaries n Kick-off and Design Meetings n Site Visits n Workflow Analysis n Formal Goals and Objectives n Living Project Plan

Project Plan Components n Activities n Duration's n Dependencies n Resource Assignments n Milestones n Updates

Integration Services n Hardware Recommendations n Software Loading and Batch Job Setup n File Conversion n Technical Consulting –Database administration –Communications network –Role of existing infrastructure

On-Site Assistance n Training –Administration –Operations –Management n Consulting –Implementation Planning –System Configuration –Code Design and File Setup

On-Site Assistance n Hands-On –Data Collection and Entry –Part Room Reorganization n Documentation –Policy and Procedure Manuals –Custom User Guides –Custom Help Text –Job Aids

Post Implementation Services n Customer Hot Line (Help Desk) n Factory Schools n QA Audits n Assistance with Upgrades n Annual User Conferences (Hit “Back” on your browser)