Matthew Walker Helpdesk Manager Pomona College.  Premier liberal arts college in Southern California, est. 1887  Part of the Claremont Colleges consortium.

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Presentation transcript:

Matthew Walker Helpdesk Manager Pomona College

 Premier liberal arts college in Southern California, est  Part of the Claremont Colleges consortium  1,500 students (95% residential), student- faculty ratio of 8 to 1, avg. class size 14  Ranked #6 Liberal Arts College by USNWR

 100% web-based service desk management product  Supports our ITIL initiatives with workflow automation  Easy integration for updating/closing tickets  No programming or deep technical knowledge required to implement, administer, or customize  Add-ons include change management, asset management, configuration management, and service catalog

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