Program Management Roles Nan Van Den Bergh, PhD, LCSW

Administration Roles (cont.) Planning: – Yearly program plan (tied to budget formulation) – Budget ( tied to yearly plan with goals and objectives) – Strategic planning (every 3-5 years) Evaluation: – Process evaluation ( count of units of service provided) Clients seen Trainings /workshops offered – Outcome evaluation (were goals met?) – Needs and assets assessment – Client satisfaction surveys – Employee satisfaction surveys

Administration Roles Financial procurement and management: – Grant writing – Fundraisers – Monthly, quarterly and bi-annual review of budget status Personnel: – Training – Supervising – Creating and undertaking employee performance reviews – Hiring, firing and promotions – Discipline an corrective action – Monitoring compliance with Human Resource policies and norms ADA Civil rights protections based on demographic and background characteristics – Sexual harassment policies and practices – Compensation: employee benefits, salaries, leaves/vacation

Administration Roles (cont.) Public relations/marketing: – Networking – Establishing interagency collaboration and partner ships – Promotional materials – Social media – Press releases, media contacts Board of Directors – Manager serves at will of Board of Directors – Serves as staff for Board of Directors