Writing a Consumer Letter 40pt. Assignment. Breakdown: Parts of a Consumer Letter.

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Presentation transcript:

Writing a Consumer Letter 40pt. Assignment

Breakdown: Parts of a Consumer Letter

Your Address 3pts Written Correctly Includes Street, City and State Date is written under address 123 FCS Ln. Patchwork, PA /20/2011

Company Name & Address 3pts Proper Spelling of Company Name Includes Zip Code Proper Punctuation Conair Corporation 150 Millford Road East Windsor, NJ 08520

Salutation/Greeting 2pts Proper Punctuation Capitalized Correctly Options: Dear Director of Consumer Affairs: Dear Customer Service Representative: Dear Sir or Madam: Ladies and Gentlemen: Dear Mr. Smith:

Body of Letter 14pts Explains problem clearly Gives important details Explains what you want done Paragraph Form-at least 2 Properly Thanks business for time

Body of Letter cont. I am writing to inform you of a problem I have with one of your hair dryers. In August 2003, I bought a Conair Cord Keeper Hair Dryer at Bed Bath and Beyond in the Whitehall Shopping Center located in Pennsylvania. I liked it because the handle folded up nicely to transport it back and forth from home and school. However, after only a couple of months the locking mechanism, which holds the handle straight when drying my hair, broke. Now I have to hold the head of the dryer up myself as it will not stay locked onto the handle. The product is no longer functioning as it was intended so I would like a replacement or a refund of the purchase price. I have always purchased Conair Hair Products for their high quality reputation. I appreciate you taking the time to consider my letter. “Suck-up” Paragraph

Closing 3pts Comma used Space provided to sign your name Name typed below signature Examples: Regards, Ali Patchcoski Sincerely, Ali Patchcoski Cordially, Ali Patchcoski

Additional Information Spelling & Grammar 5pts -Proper grammar structure used -Spelling was checked and corrected Final Draft 5pts -Letter is corrected from rough draft -Two copies turned in -Completed on time (-2 pts each day late) Subtotal: 35pts

Consumer Letter Info. Sheet 5pts Completed on time Includes all necessary info Company Address Grand Total: 40pts

Time to proofread some letters!

Here’s an example of a compliment letter.

Hopefully You Hear Back from Your Company

Here are some examples of other things you may get back from your company: Candy Pencils/Pens Notepads Key chains Stickers Brochures Coupons Gift Certificates Free Products

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