Bringing it all together Real AI 2012 Minding the gap… Dr. Gilbert OWUSU Head of Resource Management Technologies Research BT plc.

 Fire alarm  Toilets … House keeping

© British Telecommunications plc Health care Telecommunication Online retailing Automobiles Games AI technologies are mainstream … technologies applied to improve applications in various domains … Logistics Customer service Aviation

 Fast growing markets for –expert systems –neural networks –business intelligence –customer relationship management  Dominant software vendors include: –i2 Technologies, CA, –IBM, SAP, Oracle –Fair Isaac Corporation, AI market to exceed $36 billion dollars by 2015 Source Global Industry Analysts Inc.

How do we exploit AI technologies successful?

 ‘Value will only be realised from investments in IT when the focus is changed from the design and implementation of the technical artefact, to the delivery of benefits to stakeholders’ (Markus, 2004)  ‘That business benefits are generally derived from the organisational change that accompanies the introduction of IT, rather from the IT itself’ (Ward et al, 1996) Customers and end users buy solutions not AI technologies understanding customers needs is key to exploiting AI technologies Consumers Personal influences Psychological influences Social influences Businesses Environmental factors Organisational factors Technological factors …

© British Telecommunications plc Research & Develop Trial Deploy We must continuously bridge the gap between research and practical exploitation of technology

 A showcase of practical applications of AI for commercial and consumer use  Provide practical experiences of how success was achieved  New opportunities for exploiting AI  Networking … Objectives of the workshop presentations from academia and industry …

© British Telecommunications plc Today’s agenda Dynamic Simulation Modelling of a Telco Field Force Feargal Timon (Managing Director, CIM Ireland) AI in Practice - A Commercial Perspective Phil Bull (Chief Researcher, Test & Diagnostics, BT plc.) Lunch Industrial Applications of Multi-Agent Data Fusion Systems David Nicholson (Executive Scientist, BAE Systems Advanced Technology Centre) Supply Chain Planning in the Consumer Electronics Industry David Lesaint (Professor of Computer Science, University of Angers) Refreshments Monte Carlo Tree Search: Insights and Applications Simon Lucas (Professor of Computer Science, University of Essex) Integrating an AI Solution for Automating Work Allocation of a Telco in the Middle East Raphael Dorne (Principal Consultant, R&D Innov) Conference Close

© British Telecommunications plc Let’s mind the gap …

© British Telecommunications plc