HPN/HCS Update Mandy Fallon HCA Education and Research

Background In January, 2005, all Home Care Agencies were required by regulation to gain access to the Health Provider Network (HPN). In January, 2005, all Home Care Agencies were required by regulation to gain access to the Health Provider Network (HPN). DOH has folded the HPN into the Health Commerce System Portal. DOH has folded the HPN into the Health Commerce System Portal. NYS Regulations require agencies to: NYS Regulations require agencies to: Obtain and maintain account(s) Obtain and maintain account(s) Have “knowledgeable” sufficient HPN/HCS Coordinators Have “knowledgeable” sufficient HPN/HCS Coordinators Maintain current information within the Communications Directory on a monthly basis. Maintain current information within the Communications Directory on a monthly basis.

The Health Commerce System The Health Commerce System (formerly known as the Health Provider Network) is: The Health Commerce System (formerly known as the Health Provider Network) is: An internet-based communications infrastructure system that supports reporting and information exchange pertaining to vital records and registries, disease surveillance and response, and health facilities management. An internet-based communications infrastructure system that supports reporting and information exchange pertaining to vital records and registries, disease surveillance and response, and health facilities management. NYSDOH's principal means for disseminating and gathering important and sensitive information and data regarding bio-terrorism preparedness, surveillance and response. NYSDOH's principal means for disseminating and gathering important and sensitive information and data regarding bio-terrorism preparedness, surveillance and response.

Old HPN Interface

New HCS Portal Introduced in March 2010 Introduced in March 2010

HCS Portal Features Fixed Menu Bar Fixed Menu Bar HCS specific Google Search HCS specific Google Search My Applications My Applications My Favorites My Favorites Live Help button Live Help button Important Situations Important Situations Health Alert Network Health Alert Network News Room News Room

HCS Portal Specifications Browser Requirements Browser Requirements Requires use of Internet Explorer 7 or Firefox 1.5 or newer. Requires use of Internet Explorer 7 or Firefox 1.5 or newer. Must have 128 bit encryption for security purposes. Must have 128 bit encryption for security purposes. Browser set to accept cookies and Javascript enabled. Browser set to accept cookies and Javascript enabled. Screen resolution should be set at 1024 x 768 pixels or larger to view the portal properly. Screen resolution should be set at 1024 x 768 pixels or larger to view the portal properly.

Menu Bar The menu bar is fixed at the top of the screen. The menu bar is fixed at the top of the screen.  Clicking on the orange arrow will hide your Google search, “My Applications” and “My Favorites” making the Menu Bar and items below the full width of your screen.

Google Search and Live Help Google Search and Live Help Google Search tool for users to find information within the HCS Portal. Google Search tool for users to find information within the HCS Portal. Live Help Live Help Available 8:00 am – 5:00 pm Monday - Friday. Available 8:00 am – 5:00 pm Monday - Friday. Input your name, address and phone number. Input your name, address and phone number. Instant Message (IM) chat. Instant Message (IM) chat. Trainers can also call user to offer assistance. Trainers can also call user to offer assistance.

My Applications Users can customize the “My Applications” space with frequently used HCS Applications. Users can customize the “My Applications” space with frequently used HCS Applications. A simple interface to add or remove frequently used applications. A simple interface to add or remove frequently used applications. Your Contact Role designations will affect what HCS Applications you can access for your agency. Your Contact Role designations will affect what HCS Applications you can access for your agency. Contact your HPN/HCS Coordinator to be added to the role for application access. Contact your HPN/HCS Coordinator to be added to the role for application access. Some applications may require DOH approval. Some applications may require DOH approval. Click on the application name and a form will open up. Fill it in and submit. DOH will contact you concerning access. Click on the application name and a form will open up. Fill it in and submit. DOH will contact you concerning access.

My Applications

My Favorites Build your “bookmark list” Build your “bookmark list” HCS Applications HCS Applications Topics list on the main menu bar. Topics list on the main menu bar. DALs DALs Training Materials Training Materials Other information you refer to on a regular basis Other information you refer to on a regular basis Organize by creating New Folders Organize by creating New Folders Click and drag files and applications. Click and drag files and applications.

My Favorites

Health Alerts Prominently displayed on the opening portal page. Prominently displayed on the opening portal page. Interface allows easy sorting of HAN messages by each heading feature. Interface allows easy sorting of HAN messages by each heading feature. Also allows user to display by specific time periods (i.e. week, month, quarter, year and all). Also allows user to display by specific time periods (i.e. week, month, quarter, year and all).

Groups and Topics

Groups  Group delineation filters what you will see under “Topics” to just the documents and web pages appropriate to that group.  Minimizes non-relevant material the user sees.  The HCS portal sets your default group to “Getting Started”  Two access points lead to same “Edit Groups” function.  Home > Edit Groups  Topics > Edit Groups

Group Management

Topics New layout leaves a “bread crumb trail” for users to see where they are in the folder structure. New layout leaves a “bread crumb trail” for users to see where they are in the folder structure. Group choice impacts Topics. Group choice impacts Topics.

When in doubt, do a Google Search!

HCS Portal and Emergency Preparedness Health Alerts Health Alerts Preparedness Topics Preparedness Topics Communications Directory Communications Directory

Communications Directory One part of the HCS Portal One part of the HCS Portal Central database of contact information for all NYS health care providers. Central database of contact information for all NYS health care providers. In the event of an emergency the Department of Health will be able to send an immediate and timely alert to all contacts in the key roles. In the event of an emergency the Department of Health will be able to send an immediate and timely alert to all contacts in the key roles.

Emergency Preparedness Roles The following roles have been identified as essential to Emergency Preparedness: The following roles have been identified as essential to Emergency Preparedness: HCS Coordinator (formerly HPN) HCS Coordinator (formerly HPN) This is a Survey Element. Coordinators must have active accounts and demonstrate ability to log on. This is a Survey Element. Coordinators must have active accounts and demonstrate ability to log on. Emergency Response Coordinator Emergency Response Coordinator Administrator Administrator Director, Home Care Patient Services Director, Home Care Patient Services Infection Control Practitioner Infection Control Practitioner

Emergency Office Contacts 24 by 7 Facility Contact 24 by 7 Facility Contact Having this information up to date in the Communications Directory is a Key Survey Element. Having this information up to date in the Communications Directory is a Key Survey Element. Office of the Administrator Office of the Administrator Both are: Both are: Critical as a contact point in a crisis. Critical as a contact point in a crisis. Requires a point of contact where someone in your agency can be reached. A telephone number and address are required. Requires a point of contact where someone in your agency can be reached. A telephone number and address are required.

New Learning from HCS E-Learning E-Learning Self-paced, interactive modules to train HCS Coordinators on the use and management of HCS accounts and Communications Directory Roles for their agency. Self-paced, interactive modules to train HCS Coordinators on the use and management of HCS accounts and Communications Directory Roles for their agency. Webinars – HCS Coordinators 100 Webinars – HCS Coordinators 100 Accounts Request Process Accounts Request Process User Data and Person Records User Data and Person Records Coordinator's Update Tool Coordinator's Update Tool

Assistance with Communications Directory Updates Commerce Training Unit - (518) Commerce Training Unit - (518) Live Help button on HCS Portal Live Help button on HCS Portal Assistance with the portal and Communications Directory Role updates. Assistance with the portal and Communications Directory Role updates. CAMU Hotline - CAMU Hotline Account Information and troubleshooting HCS Portal Assistance Live Webinars – Sign up at

Questions