TELECOMUNICAÇÕES DE MOÇAMBIQUE, SA Quality of Service Development Group (QSDG) ITU-T SG12 The challenges for provisioning Telecom services in a developing countries: The case of TDM - Mozambique Malaquias E. Macaringue Network Management Division Telecomunicações de Moçambique, S A 14 to 16 April 2014 – Maputop, Mozambique

TDM Overview - Strategic Statements Vision Mission Corporate Slogan Values To be leader in the provision of integrated communications solutions with an intervention in the regional market To offer high quality communication solutions to operators, organizations and to the people, in view of a sound social and economic development of the country To allow people to communicate and develop Mozambique Customer care Innovation Professionalism Integrity Social responsibility

TELECOMUNICAÇÕES DE MOÇAMBIQUE, SA Worldwide broadband subscriptions 2007 a 2010 a 2013 a,b World population6.6 billion6.9 billion7.1 billion Fixed broadband5.2%7.6%9.8% Developing world2.3%4.2%6.1% Developed world18.0%23.6%27.2% Mobile broadband4.0%11.3%29.5% Developing world0.8%4.4%19.8% Developed world18.5%42.9%74.8% a Per 100 inhabitants. b Estimate. Source: International Telecommunications Union. [1]International Telecommunications Union [1] “Broadband is to the 21 st Century what railways were to the 20 th Century” Source: WorldBank Q2 2009

National backbone A strong need for network redundancy to protect the traffic and deliver a better QoS to the customers

Challenge – From the Vendors.  INTEROPERABILITY AMONG SYSTEMS FROM DIFFERENT VENDORS  END OF LIFECICLE DURING PROJECT IMPLEMENTATION ACTION TAKEN: - Benchmarking in the Region - New approach of the product - Meeting and presentations with different vendors, discussion the same product. Involve staff from different sectors, it helps on brainstorming

Challenge – Power feeding from Public Co.  SYSTEMATIC POWER OUTAGE AND POOR QUALITY - ACTION TAKEN: - TDM backup systems on sites. - Replacement of rectifiers and Generators in a strategic sites. - Joint Teams (TDM and EDM) working together to improve the Public Power Quality that affects TDM Backbone systems. One station (shelter) completely burnt ant Catadinca (08/02/2012

Challenge – Vandalism  THEFT OF STELL PIPE ATTACHED TO THE BRIDGES, SOLAR PAINELS AND OTHER UNAUTHORIZED ACTIVITIES BY UNKNOWEN PERSONS - ACTION TAKEN: - Promote campaigns to inform the Communities about the importance of the Communications and the need of Optical Fiber Cable Systems passing through that areas. Unknowen people dig on the cable route between Chimoio and Machipanda

Challenge – Road Constructions  OPTICAL FIBER CUT BY ENTREPRISES DURING ROAD CONSTRUCTIONS AND REHABILITATIONS, WATER SUPPLY SYSTEMS AND OTHER CIVIL WORKS - ACTION TAKEN: - Give all details of the cable route and allocate TDM Staff to follow up. Construction of a Road from Nampula to Cuamba

The works already started with removal of existing walls, buildings and fences within targeted 22 meters meanwhile the utilitiy companies are taking measurement at the services reserved area. Scratched area along the road New trench for TDM and Water EASSy BMH - Maputo Challenge – Cable reallocation

Conclusions Network Management under stress. Need for rapid implementation of new alternative routes (for traffic protection and better QoS to the customers) to survive in the Market. Involve local communities in a cable route surveillance

Malaquias E. Macaringue Network Management Division Telecomunicações de Moçambique, SA Website: Phone: Cell: Thank you!