A need exist to define & establish Consumer replacement services and Technology to replace absolute technology to enable automation of all existing manual exchanges still in operation Technology currently in existence absolute Due to declining customer base as a result of TBI’s (Theft, breakage and Incidents) Customer base reduced by 8% since April 2011 and steadily reduces by approximately 1% to 2% per month Current customer based still served = Only 2885 Customers Nationally Cost to Company to operate Manual Exchanges Nationally Apr-11May-11Jun-11Jul-11Aug-11Sep-11Oct-11 Customer Base Why the need to Automate?

A task team representing management in the following environments has been put in place to investigate possible solutions and make recommendations going forward - Commercial Services - Integrated Network Planning (INP) - Product Development - Consumer Marketing - Technical Product Development (TPD) The Way Forward

Projected Timelines for Roll Out Action to be Executed Jul 11Aug11Sep 11Oct 11Nov 11Dec 11Jan 12Feb 12March12Apr 12May 12Jun 12Jul 12Aug 12Sep 12 Testing (Voice / Internet / Data) Testing TCE / CPE Define Voice & Internet Products - Marketing IT Change Request (Job size depended) First Office Application (FOA) Commercial Roll Out Starts

Project Work streams identified Project Work streams Engage Consumer Marketing on Product Development Product development Kick off meeting Define the consumer replacement services requirements for input to Product development Finalise Testing on Voice/Data/Internet Product Development to Finalise MSD and TSD. Also finalise TCE/CPE Testing Log the IT Change Request IT System Implementation First Office Application Commercial Roll-Out

Milestones achieved to date Project MilestoneDate of Delivery Progress Tracking StatusDescription Engage Consumer Marketing on Product Development 1 July 11 Complete Product development Kick off meeting 8 July 11Complete Define the consumer replacement services requirements for input to Product development 22 July 11Complete Finalise Testing on Voice/Data/Internet 31 Aug 11 On track – Voice Data/Internet tested fine, issue with Fax and Modems(need a decision document on fax/ modem s going forward) Product Development to Finalise MSD and TSD. Also finalise TCE/CPE Testing 15 Sept 11 On Track, MSD Done. TSD process ongoing until roll-out in March Log the IT Change Request 30 Sept 11 Done and CR 8941 was logged on 21 September 2011 IT System Implementation Feb 2012On Track for First Office Application Mar 12 to Sep 12On Track Not committed yet Commercial Roll-Out May 12 to Sept 12On Track Not committed yet

Important to Note The above is only a high level overview Launch new product to Market around May 2012 (Not committed) Specifics will be made known in due course Dates not yet committed You will be kept informed of developments going forward

Thank You