Effective Training A product of The T3 Group T3-101: Turn your experts into trainers Module 5: The Effective Manager

Module 5 What do we mean by training related to managing?

Module 5 Module 5 focuses on 3 training related management techniques: Managing the physical training environment needs Managing disruptive or problematic student behaviors Managing training class flow

T3-101 Review Module 5 builds upon previous modules Module 1: Presentation & Listening skills Module 2: Training preparations & objectives Module 3: Motivating & encouraging learning Module 4: Evaluating learning Effective training pulls from all of these lessons

Module 5 Introduction So—how do we define Management related to training? Management definition: “The act of directing and controlling a group of people for the purpose of coordinating and harmonizing the group towards accomplishing a goal.” - From Wikipedia (

Module 5 Introduction Exercise: How is Seinfeld effectively or ineffectively “controlling” the classroom?

Module 5 Overview 1. Three module lessons 2. End of module group interactive role-play Lesson 1: Managing the Training Environment Lesson 2: Managing Classroom Problems Lesson 3: Managing Class Flow

Lesson 1: Managing the Training Environment Lesson 1 objective: Identify barriers to effective training and preventative solution systems for managing the physical environment: Logistics Space/seating Training aids Using Technology Training Direction Atmosphere Ground rules Agenda

Lesson 1: Managing the Training Environment Case Study Exercise: “As Kim began his training, he realized he did not have his latest PowerPoint with him. He was also having trouble with the projector being a pain to turn on. It was not the one he expected to use! The room was small, the chairs/tables were not arranged—such that some wont be able to see the screen very well. 10 minutes have already gone by! Class is getting restless, the air/heater is not working, cell phones are ringing, and his training confidence was fading by the second”

Lesson 1: Managing the Training Environment What could have Kim improved upon? What methods to prepare & manage the classroom effectively?

Lesson 1: Managing the Training Environment 1 st —let’s look at Training Logistics Many environment problems can be prevented before the class begins Issues Classroom size Seating Training aids Student issues (cell phones) Solutions Prepare class ahead of time for aids/tools Turnoff/vibrate cell phones

Lesson 1: Managing the Training Environment 2 nd —the role of Technology Issues Unexpected system failure, access or locked up Equipment doesn’t work or missing New types of equipment Solutions Prepare ahead of time Be comfortable with your tools/equipment Have support readily accessible Maintain composure Have a back-up plan

Lesson 1: Managing the Training Environment 3 rd —the role of class direction Issues Agenda Time Classroom etiquette Atmosphere Solutions Provide an overview Stick to the agenda Establish guidelines (cell phones, breaks) Open & supportive learning atmosphere

Lesson 1: Training Environment Job Aid Is the room an appropriate size for class and group discussions? Is the room formatted for audio-visual and computer needs? Do they work? Are all of the training handouts printed/ready? Does the room work properly for lighting, Internet, heating/air? Are there restrooms located near by? Is the agenda and class information prepared?

Lesson 1: Managing the Training Environment Review What did we learn in Lesson 1? Physical training environment problems (logistics, technology, direction) can be easily mitigated by planning & preparing) Know your space Know your tools Know your agenda Set your atmosphere “When you aim for perfection, you discover it’s a moving target.”

Now—on to Lesson 2: Managing student behaviors & disturbances Moving from the classroom issues to student issues Lesson 2: Managing Classroom Disturbances

In this lesson, you will learn to: 1. Identify and differentiate disruptive or problematic students by the 4 broad categories 2. Identify and apply strategies to manage disruptive/ problematic students Lesson 2: Managing Classroom Disturbances

Disruptive/problematic student behaviors can be classified in 4 broad categories: The Know-it-all The Distracting Chatter The Silent Student The Challenger/Disruptor Most behavior problems are minor in nature Lesson 2: Managing Classroom Disturbances

Reflect: What type of behavior are you in class usually? The Know-it-all The Distracting Chatter The Silent Student The Challenger/Disruptor Lesson 2: Managing Classroom Disturbances

1 st - The Know-it-all Behaviors: Talks frequently Answers at length Interrupts instructor and other students Interpret & explains everything on a frequent basis Strategies: Eye contact, politely cut them off, acknowledge their response, move on Acknowledge with: “now let’s have others respond” or “what does the rest of the class think?” Talk to student on break; individually in private

Lesson 2: Managing Classroom Disturbances 2 nd - The Distracting chatter Behaviors: Talks during instruction to other classmates Recycles what has already been said or irrelevant comments Brings up personal or out of context issues Strategies: Make eye contact; and/or move towards them Put them on the spot— ask them a question: “what is your thoughts on this?” Talk to them after class

Lesson 2: Managing Classroom Disturbances 3 rd - The Silent Student Behaviors: Infrequently talks or participates Uninvolved Befuddled/uncomfortable Strategies: Individualize; ask them questions: “What do you think?” Make eye contact; be supportive Discuss with neighbor

Lesson 2: Managing Classroom Disturbances 4 th - The Challenger/Disruptor Behaviors: Disagrees Confrontational Uncooperative Negative Strategies: Acknowledge, and cite references. If you don’t know, agree to find out Recognize opinion, dis- engage Be positive (don’t argue—keep your cool)

Let’s Practice Role Play The Know-it-all The Distracting Chatter The Silent Student The Challenger/Disruptor Lesson 2: Managing Classroom Disturbances

Review Managing classroom behaviors Applying effective response strategies to control the training environment The Know-it-all The Distracting Chatter The Silent Student The Challenger/Disruptor

Break! Coming up: The final Lesson-Lesson 3: Class flow And then training role play!

Module 5 Review Managing the physical environment (the room) Managing disruptive or problematic behaviors (the students) …Now let’s look at managing classroom “instruction flow”… Lesson 3: Managing Class Flow

Lesson 3: Identify the three general parts of managing effective training Understand the three step process of Prime, Prompt, and Perform Lesson 3: Managing Class Flow

Most training follows a typical flow Flow ensures training is on time & effective Circular class flow nature

Lesson 3: Managing Class Flow Step 1: Prime Tell them what you’re going to tell them State your goals and objectives Explain the focus and expectations

Lesson 3: Managing Class Flow Step 2: Prompt Tell them the learning lesson Facilitate discussion & questions Perform demonstrations

Lesson 3: Managing Class Flow Step 3: Perform Repeat: Tell them what you told them Use practice exercises & provide feedback Review key learning points

Lesson 3: Managing Classroom Flow Review Systematic instruction model 3 phases: Prime: Tell them what you are going to tell them Prompt:Tell them Repeat what you told them and practice!

Final Exercise !!! Interactive group practice Practicing Lessons 1-3 Objective: Hands-on Interactive practice managing a class, students, & class flow! Giving training in 5 minutes !

Exercise Perform training! 3 teams of 4 students 10 minutes to prepare 5 minutes to present Each team has 4 roles: 2 trainers, 1 evaluator, 1 “Problematic Student” Debrief / Evaluation review afterwards

Exercise After exercise debrief Exercise Feedback Module 5 Evaluation sheets

T3-101 Effective Training: Turning your experts into trainers Seminar Summary 5 modules focusing on becoming effective trainers Effective presentation & communication skills Clear outcome based learning objectives Motivational instruction Measuring & evaluating learning transfer Managing the learning environment

Effective Training A product of The T3 Group Thank-you for your time and participation! Please fill out your training critique forms!