PPC Industry Forum 16 September 2010

Managed Bandwidth Services BTW Products and Strategy Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available BT reserves the right to make changes to the information in this presentation at any time without further notice Exclusive reliance on the information in this slide pack is at your own risk Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Agenda Introductions – All 21C Update-Martin Wade Review of previous actions– Pauline Cowie Product Development Update– Pauline Cowie Product In Life Update – Jeneva Hibbert QoS Reports Communications/Notifications BCMR / 2010 Contract Review Update AOB – All Forum Review -Pauline Cowie Date of next meeting - All Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Industry Forum Introductions

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits 21CN Update Martin Wade BT Innovate & Design

Managed Bandwidth Services BTW Products and Strategy Background BT are introducing options to use 21CN WDM and SDH switch capacity to route 20C TDM products and services. The initial part of this plan is to use 21CN to augment the existing 20C Core Tier 1 network to allow capacity growth on 21C The purpose of this slide pack is to outline the FOA testing parameters BT will be using to check the performance of VC4 highways when routed on 20C SDH and when moved on to 21C WDM and SDH. These results will be used as the basis for further discussion with CPs and to give confidence that moving to core network TDM bearers to 21C will not impact their end customer experience. There are no plans yet to migrate or offload 20C traffic but once developed, these will be shared well ahead of any implementation.

Managed Bandwidth Services BTW Products and Strategy Proposed FOA 21C Core/Metro 21C 4/4 21C SDH ADM 21C 4/4 21C SDH ADM 2Mbit/s 20C OMS ADM 20C 4/1 20C Ring ADM 20C Ring ADM 2Mbit/s VC4 Highway to be created 21c 20c

Managed Bandwidth Services BTW Products and Strategy Overall FOA Approach The intention will be to perform ‘before & after’ tests on a VC4 highway Run predefined tests on a VC4 highway routed on 20C, then move the highway to 21C, then re-run the same tests Produce a set of results that compare the two instances It should be made clear that we are not expecting there to be any difference but need to perform these checks to build industry confidence of routing SDH across the 21CN. These tests will be performed on the FOA network being deployed in Scotland

Managed Bandwidth Services BTW Products and Strategy Target High Level Milestones – Sep 2010 Update Share scope of testing strategy with industry – Apr complete BT to deliver trial network, OSS and DCN updates and configure initial connectivity FOA sites prepared at I&C Edinburgh Donaldson,and Inverness – 21C Equipment installed & comissioned Edinburgh Capital – 21C Equipment installed but comissioning delayed due to power supply issues – referred back to power planners for resolution of recitifier issue – approx 3 month delay to original plan Current estimate is that initial network tests will complete Oct 2010 Specific performance tests will start following successful network tests BT to prepare test scenarios & collect data – Nov 2010 BT to share results with industry – Dec 2010

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Review of Previous Actions (in conjunction with Action List)

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 04/12 (04/12/08) RFT T2R Initiatives Presentation: Validation Rules Global Crossing requests for clarification of the rules

Managed Bandwidth Services BTW Products and Strategy Action Point 01/03 (05/03/09) Exchanges taken off the Closure List Cable & Wireless requests for clarification regarding the postponement of notified closures Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 05/06 (04/06/09) Provisioning Stats Requirement for Mean Time to Provide to be shown in Working Days instead of Calendar Days on the Wholesale Customer Reporting tool. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 04/09 (17/09/09) B End Shift Price Global Crossing requested BTW share new prices with Industry prior to price notification Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 07/09 (17/09/09) Central London Zone (CLZ) Exchange Review CPs requested details of their circuits affected by the review Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 01/12 (03/12/09) Efficient Use of Point of Handover (PoH) Equipment – Consultation Proposals On target for 1 st July 2010 launch Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 03/12 (03/12/09) Wholesale Customer Reporting (WCR) – Security Global Crossing requested confirmation of WCR security Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 04/12 (03/12/09) Wholesale Customer Reporting (WCR) – Shortfall between WCR & Netview Plus Global Crossing confirmation re accessing previously accessed data from Netview Plus Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 07/12 (03/12/09) RPC to PPC Conversion Virgin Media wanted clarification on whether it is possible to convert one RPC circuit into two PPCs Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 03/03 (04/03/10) Highband FOC Trial Progress update on the Highband FOC Trial Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 06/03 (04/03/10) Business Connectivity Market Review (BCMR) Global Crossing requests BTW a brief overview of the activities undertaken as a result of the BCMR Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 01/06 (17/06/10) Excess Construction charges Global Crossing asked whether Openreach can deduct the generic standard wayleave charge where ECC is applicable Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 02/06 (17/06/10) Excess Construction charges Global Crossing asked that CPs is informed when the ECC is removed from the other circuits in respect of when the same charge is applied to multiple orders and provision of the “Driver Circuit” is complete and therefore ECC will not be levied against the other circuits. Also Openreach is to advise on the process to be used to manage these instances. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 03/06 (17/06/10) Early Life Failure Circuits delivered to incorrect location. Global Crossing requests BTW provide details on whether a circuit delivered to the incorrect location is classed as an Early Life Failure and would it be measured as such Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 04/06 (17/06/10) Point of Handover (PoH) Failure Both Global Crossing & Verizon did not view the use of a fault reporting proforma as an effective method of capturing circuits when a Point of Handover ADM failed. They felt the reporting of the SNEID of the ADM should be sufficient. CPs was informed of the project to make it mandatory for CPs to use eCO Repair when placing fault reports rather than via a telephone call. They request BTW investigate the possibility of including the reporting of a PoH failure By the insertion of the SNEID into eCO Repair, which would then generate the circuit details for each of the circuits terminating on the failed SNEID. This replaces action 5/12 Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 05/06 (17/06/10) Cancellation of a cessation request after CRD Clayton Jones (Global Crossing) requested the PPC Product Handbook be updated to make it clear that once the CRD (Customer Required by Date) is passed a cessation request cannot be cancelled Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product Development Update

Managed Bandwidth Services BTW Products and Strategy PPC Development – Road Map The PPC Road Map is available via the website.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product In-Life Update QoS Reports Communications & Notifications 2Mbit/s Bearer Audit

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits QoS Reports

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision Stats FamilySub Product Family (31Mar10) (30Apr10) (31May10) (30Jun10) (31Jul10) (31Aug10) PARTIAL PRIVATE CIRCUITS % Success Successes Volume Failures Late Highband Products & Services % Success 100 Successes Volume Failures Late Narrowband Products & Services % Success Successes Volume Failures 1 Late Wideband Products & Services % Success Successes Volume Failures Late

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision– Early Life Failures (ELF) FamilySub Product Family (31Mar10) (30Apr10) (31May10) (30Jun10) (31Jul10) (31Aug10) PARTIAL PRIVATE CIRCUITS % Success Volume OTD ELFs Late With ELFs Late Without ELFs PARTIAL PRIVATE CIRCUITS Highband Products & Services % Success 100 Volume OTD ELFs Late With ELFs Late Without ELFs Narrowband Products & Services % Success Volume OTD ELFs 1 Late With ELFs 0 Late Without ELFs Wideband Products & Services % Success Volume OTD ELFs Late With ELFs Late Without ELFs

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision to Customer Required by Date (CRD) Family (31Mar10) (30Apr10) (31May10) (30Jun10) (31Jul10) (31Aug10) PARTIAL PRIVATE CIRCUITS Average Days Total Days 34,93039,34732,06235,61131,45729,395 Volume Highband Products & Services Average Days Total Days Volume Narrowband Products & Services Average Days Total Days Volume Wideband Products & Services Average Days Total Days 17,84520,13815,06219,93314,35412,299 Volume

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision – Mean Time to Provide Family (31Mar10) (30Apr10) (31May10) (30Jun10) (31Jul10) (31Aug10) PARTIAL PRIVATE CIRCUITS Average Days Total Days 34,93039,34732,06235,61131,45729,395 Volume Highband Products & Services Average Days Total Days 1,0721, , Volume Narrowband Products & Services Average Days Total Days 1,1041,0141,2981, Volume Wideband Products & Services Average Days Total Days 32,75436,95730,11233,42030,12528,222 Volume

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision Stats - Chart

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Repair Stats FamilySub Product Family (31Mar10) (30Apr10) (31May10) (30Jun10) (31Jul10) (31Aug10) PARTIAL PRIVATE CIRCUITS Partial Private Circuits % Success Successes 2,3472,2562,0412,4532,4342,002 Volume 2,7142,8212,3282,9582,8042,330 Failures Late Highband Products & Services % Success Successes Volume Failures Late Narrowband Products & Services % Success Successes Volume Failures Late Wideband Products & Services % Success Successes 1,8751,8151,6762,0542,0531,656 Volume 2,1422,2101,9012,4402,3401,927 Failures Late

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Repair – Repeat Faults FamilySub Product Family (31Mar10) (30Apr10) (31May10) (30Jun10) (31Jul10) (31Aug10) Right First Time (PCT2R) Partial Private Circuits Volume 2,7142,8212,3282,9582,8042,330 OTR with Repeats Late With Repeats Late Without Repeats Highband Products & Services Volume OTR with Repeats Late With Repeats Late Without Repeats Narrowband Products & Services Volume OTR with Repeats Late With Repeats Late Without Repeats Wideband Products & Services Volume 2,1422,2101,9012,4402,3401,927 OTR with Repeats Late With Repeats Late Without Repeats

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Mean Time to Repair Family (31Mar10) (30Apr10) (31May10 ) (30Jun10) (31Jul10) (31Aug10 ) PARTIAL PRIVATE CIRCUITS Average Repair Time(hh:mm) 04:3607:0003:0903:4102:4203:16 Total Time (Days) Volume 2,7142,8212,3282,9582,8042,330 Highband Products & Services Average Repair Time(hh:mm) 02:4406:3904:4601:4602:3001:50 Total Time (Days) Volume Narrowband Products & Services Average Repair Time(hh:mm) 05:3008:2903:4404:0602:4803:27 Total Time (Days) Volume Wideband Products & Services Average Repair Time(hh:mm) 04:2506:3902:5903:3902:4103:17 Total Time (Days) Volume 2,1422,2101,9012,4402,3401,927

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits –Repair Stats - Chart

Managed Bandwidth Services BTW Products and Strategy Communications: Published External Briefings Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Pricing Notifications New prices becomes effective 1 October 2010

Managed Bandwidth Services BTW Products and Strategy PPC Bearer Audit Communication Providers were provided with the output of the audit and were asked to validate data. Changes to inventory is underway and will be shown in November’s bills. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits A.O.B.

Managed Bandwidth Services BTW Products and Strategy Forum Review Next Meeting Scheduled Proposed Date: 2 December 2010 Venue: TBC Partial Private Circuits