MGT492: Managing People & Organizations Chapter 15: Operations, Quality, Technology and Information Systems Lecture 32: : Chapter 15: Operations, Quality, Technology and Information Systems (contd.) Instructor: Dr. Aisha Azhar COMSATS Virtual Campus

Last lecture overview Managing Operations Systems – Planning Sheet – Gantt Chart – Performance Evaluation and Review (PERT) Inventory Control within the Systems Process Materials Requirements Planning Quality control 2

Statistical Quality Control Statistical Process Control (SPC) – A concurrent process control method that uses statistical tests of probability in determining if product quality is within the acceptable range. 3

Statistical Quality Control Steps 1.Set the desired quality standard and range. 2.Determine the frequency of measuring performance and the sampling technique. 3.Measure performance and plot it on a chart. 4.Use the exception principle and do nothing if performance is within range, but take action if its is out of control limits. 4

Statistical Process Control Chart by Ounces and Time of Day 5

The Information Systems Process 6

Types of Information Systems Transaction Processing Systems (TPS) – Used to handle routine and recurring business matters (e.g. accounting transactions). Management Information Systems (MIS) – Used to transform data into information that managers need from the database to do their work. Decision Support Systems (DSS) – Use a manager’s insights in an interactive computer- based process to assist in making non-routine decisions. 7

Types of Information Systems (cont’d) Artificial Intelligence (AI) – An attempt to create computers that simulate the human decision process. Expert Systems – Imitate the thought processes of a human being. 8

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Information Networks and Technology Computer Networks – Connect independent computers so that they can function in interrelated ways. Information Networks – Connect all employees from headquarters and remote facilities to each other, to suppliers and customers, and into databases. Types of Networks – Local-area networks (LAN) – Wide-area networks (WAN) – Firewalls, intranets, and peer-to-peer 10

Course Overview The global management environment – Management and entrepreneurship – The global environment: culture, ethics, social responsibility Planning – Creative problem solving and decision making – Strategic and operational planning Organizing – Organizing and delegating work – Managing change and innovation – Human resource management 11

Course Overview (contd.) Leading – Organization behavior: power, politics, conflict and stress – Leading with influence – Communicating and information technology – Motivating for high performance – Team leadership Controlling – Control systems: financial and human – Operations, quality and productivity 12