ACUHO-I/EBI 2002 Resident Study

4Distributed in February 2002 by RA’s 4Given to students residing in campus-owned residence halls 41,114 distributed; 655 returned = 59% return 4319 Freshmen, 240 Sophomores, 78 Juniors, 4 Seniors, & 14 graduate, non-degree or other

What do the numbers mean? q Very dissatisfied = 1 q Moderately dissatisfied = 2 q Slightly dissatisfied = 3 q Neutral = 4 q Slightly satisfied = 5 q Moderately satisfied = 6 q Very satisfied =7

Overall satisfaction with SNC Dining Services u Questions regarding dining services: l Quality of dining hall food l Cleanliness of dining hall facilities l Dining room environment l Service provided by dining hall staff l Dining facility service hours l Variety of the food plan options l Value of meal plan

Quality of dining hall food u Overall student response u Hall breakdown: \ North (4.14) u Bergstrom u Mad/Lor u MMM \ South (3.93) u Burke u Sensenbrenner u VMC

Cleanliness of dining hall facilities u Overall student response u Hall breakdown: \ North (5.24) u Bergstrom u Mad/Lor u MMM \ South (5.07) u Burke u Sensenbrenner u VMC

Dining room environment u Overall student response u Hall breakdown: \ North (5.25) u Bergstrom u Mad/Lor u MMM \ South (4.98) u Burke u Sensenbrenner u VMC

Service provided by dining hall staff u Overall student response u Hall breakdown: \ North (5.32) u Bergstrom u Mad/Lor u MMM \ South (5.02) u Burke u Sensenbrenner u VMC

Dining facility service hours u Overall student response u Hall breakdown: \ North (4.79) u Bergstrom u Mad/Lor u MMM \ South (4.43) u Burke u Sensenbrenner u VMC

Variety of food plan options u Overall student response u Hall breakdown: \ North (3.83) u Bergstrom u Mad/Lor u MMM \ South (3.69) u Burke u Sensenbrenner u VMC

Value of meal plan u Overall student response u Hall breakdown: \ North (3.32) u Bergstrom u Mad/Lor u MMM \ South (3.41) u Burke u Sensenbrenner u VMC

2001 vs 2002 u Overall satisfaction with dining services \ increase from 2001 (4.41) \ 2002 response mean 4.46 u Satisfaction with quality of dining hall food ] increase from 2001 (3.70) ] 2002 response mean 4.02 u Satisfaction with dining facility service hours ] decrease from 2001 (4.77) ] 2002 response mean 4.69

SNC vs Carnegie Schools u Carnegie schools include: O Columbia College- Missouri O Lenoir-Rhyne College O Methodist College O Ramapo College of New Jersey O Saint Leo University O University of Charleston O Wingate University OElmhurst College OMerrimack College OMillikin University ORoger Williams University OSt. Norbert College OUniverity of the Ozarks

SNC vs Carnegie Schools

SNC vs Select Six Schools u Select Six Schools (chosen by SNC) include: P Marquette University P Millikin University P Occidental College P John Carroll University P Xavier University P Canisius College

SNC vs Select Six Schools

Implications & Recommendations J More meal plan options ê Block plans J Suggestion box/sheet for meal change ideas J Vary meal cycle ê More options/vary options J Dinner hours increased/altered based on athletic practices