© 2015 Public Impact OpportunityCulture.org 1 To copy or adapt this material, see OpportunityCulture.org/terms-of-use Multi-Classroom Leadership Launching Leadership

© 2015 Public Impact OpportunityCulture.org 2 What do you hope will happen when you start leading your team? What is your biggest fear about leading a team? Hope and Fears

© 2015 Public Impact OpportunityCulture.org 3 Review and practice John Kotter’s eight steps to building a successful team. Learning Objective 3 © 2015 Public Impact OpportunityCulture.org

4 Steps to Building A Team Focused on Success 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Source: Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions by John Kotter 4 © 2015 Public Impact OpportunityCulture.org

5 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 1

© 2015 Public Impact OpportunityCulture.org 6 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 2

© 2015 Public Impact OpportunityCulture.org 7 Activity Debrief 1.What problems did you run into as you were mingling with other guests? 2.How would your interactions have been different if your norms were written on your shirt? 7 © 2015 Public Impact OpportunityCulture.org

8 What is a Norm? Shared expectations regarding: – Logistics – Roles/Responsibilities – Behavior 8 © 2015 Public Impact OpportunityCulture.org

9 Types of Behavior Norms Communication Participation Relationships Challenges/Disagreements Celebrations © 2015 Public Impact OpportunityCulture.org

10 Norms for Behavior Communication Norm Examples: – Listen without interrupting – Empathize with the speaker – Ask questions to gain understanding – Limit sidebar conversations – Ensure cell phones are on silent End © 2015 Public Impact OpportunityCulture.org

11 Norms for Behavior Participation Norm Examples: – All opinions are heard – Speak up! – Invite the contributions of every team member – Participation is a right and a responsibility – Check your own airtime End © 2015 Public Impact OpportunityCulture.org

12 Norms for Behavior Relationship Norm Examples: – Trust and encourage one another – Practice humility – Confront others when they do not adhere to group norms – Be friendly and collegial – Use humor to lighten the mood – Assume positive intent End © 2015 Public Impact OpportunityCulture.org

13 Norms for Behavior Examples of norms that address challenges or disagreements: – Maintain confidentiality – Be transparent – Speak the truth – Be open-minded – Assume best intentions – Develop alternative solutions to problems – Offer solutions when presenting a problem © 2015 Public Impact OpportunityCulture.org

14 Norms for Behavior Celebration Norm Examples: – Celebrate accomplishments big and small – Recognize the contributions of others – Welcome different viewpoints – Do everything with enthusiasm © 2015 Public Impact OpportunityCulture.org

15 Practice: Selecting Table Group Norms Step 1: Review the “Examples of Behavioral Norms” handout. Step 2: In your table group, select/create 3-5 norms with accountability measures. Step 3: Document your norms on a sheet of chart paper. © 2015 Public Impact OpportunityCulture.org

16 1. Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 3

© 2015 Public Impact OpportunityCulture.org Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 4

© 2015 Public Impact OpportunityCulture.org Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 5

© 2015 Public Impact OpportunityCulture.org 19 Connections Source: Click, by Ori Brafman and Rom Brafman

© 2015 Public Impact OpportunityCulture.org 20 Trust Common language Bring out the best Durability The Power of Connections Source: Click, by Ori Brafman and Rom Brafman

© 2015 Public Impact OpportunityCulture.org 21 Vulnerability <> Weakness Vulnerability = Relatability Vulnerability Phatic Statements Factual Statements Evaluative Statements Gut-Level Statements Peak Statements Transactional Connective

© 2015 Public Impact OpportunityCulture.org 22 Spontaneous communication Passive contact Proximity

© 2015 Public Impact OpportunityCulture.org 23 Intentionality Mutuality Individuality Attentiveness Presence

© 2015 Public Impact OpportunityCulture.org 24 Quantity over quality In-group Similarity

© 2015 Public Impact OpportunityCulture.org 25 Common challenges Frame Safe Space

© 2015 Public Impact OpportunityCulture.org 26 Empowering Others to Act

© 2015 Public Impact OpportunityCulture.org Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 6

© 2015 Public Impact OpportunityCulture.org Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 7

© 2015 Public Impact OpportunityCulture.org Create a sense of urgency. 2. Pull together the guiding team. 3. Develop the change vision and strategy. 4. Communicate for understanding and buy-in. 5. Empower others to act. 6. Produce short-term wins. 7. Don’t let up. 8. Create a new culture. Step 8

© 2015 Public Impact OpportunityCulture.org 30 Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions by John Kotter Click, by Ori Brafman and Rom Brafman Creating Safe Spaces for Communication, by Julia Chaitin, retrievable at Richardson, Joan (1999). Norms put the ‘Golden Rule’ into Practice for Groups. National Staff Development Council. Retrieved from learning-schools/tools8-99.pdf?sfvrsnhttp://learningforward.org/docs/tools-for- learning-schools/tools8-99.pdf?sfvrsn Warnock, Jim (2008). Norm Development Handbook. Retrieved from nal_learning/norms.pdf nal_learning/norms.pdf Heathfield, Suzanne. Team Norms Sample. Retrieved from s_sample.htm. s_sample.htm Resources