2005 HR Effectiveness Survey Responses and Results

Survey Details and Structure Approximately 500 employees surveyed, 243 respondents (49%) 10 questions given (8 scaled, 2 open-ended) Scaled questions on 5 point scale (Strongly Agree, Agree, Disagree, Strongly Disagree, Not Applicable) 2 open ended questions provided excellent detail and feedback as well as specific areas HR can target for future improvement Approximately 500 employees surveyed, 243 respondents (49%) 10 questions given (8 scaled, 2 open-ended) Scaled questions on 5 point scale (Strongly Agree, Agree, Disagree, Strongly Disagree, Not Applicable) 2 open ended questions provided excellent detail and feedback as well as specific areas HR can target for future improvement

“The HR staff is courteous and professional.”

“The HR staff responds appropriately to sensitive employee relations issues requiring high levels of confidentiality, tact and professionalism.”

“I find HR employees to be knowledgeable in HR related matters.”

“HR provides opportunities for solicited and unsolicited feedback to their services.”

“The HR staff provides expert advice and direction on sensitive employee relations issues such as complaints and investigations.”

“HR uses that feedback when making improvements and/or changes within their department.”

“When I need assistance, I trust that an HR team member is readily available or will respond to messages quickly.”

“I know who to contact in HR when I need assistance.”

Areas Human Resources is Excelling HR staff is courteous and helpful HR is responsive to the County’s needs HR staff is knowledgeable in HR related matters HR staff effectively responds to sensitive employee relations issues requiring high levels of confidentiality, tact and professionalism HR staff is courteous and helpful HR is responsive to the County’s needs HR staff is knowledgeable in HR related matters HR staff effectively responds to sensitive employee relations issues requiring high levels of confidentiality, tact and professionalism

Targeted Areas for Improvement Better communicate to the local government employees the specific HR contacts Better respond to messages and assist employees in a timely manner More effectively collect feedback given to HR and make improvements based on that feedback Continue to refine and improve the open enrollment process Better communicate to the local government employees the specific HR contacts Better respond to messages and assist employees in a timely manner More effectively collect feedback given to HR and make improvements based on that feedback Continue to refine and improve the open enrollment process

Better communicate to the local government employees the specific HR contacts Create a small reference card that will be given to every local government employee in the County Reference card will list key local government HR contacts, phone numbers and even web addresses for each HR- related area Create a small reference card that will be given to every local government employee in the County Reference card will list key local government HR contacts, phone numbers and even web addresses for each HR- related area

Better respond to messages and assist employees in a timely manner Working to have all HR telephones programmed that if you reach a person’s voic , you will be given the option to hit “0” to talk to a live person When temporarily unavailable, all HR employees will regularly update their voice mail and to let customers know when an employee will again be available Working to have all HR telephones programmed that if you reach a person’s voic , you will be given the option to hit “0” to talk to a live person When temporarily unavailable, all HR employees will regularly update their voice mail and to let customers know when an employee will again be available

More effectively collect feedback given to HR and make improvements based on that feedback This is Human Resources’ first effectiveness survey Survey will be given annually HR will communicate high-level results of the survey to the local government employees, as well as action-oriented steps HR will make for improvement HR will communicate the customer comment cards available to any employee This is Human Resources’ first effectiveness survey Survey will be given annually HR will communicate high-level results of the survey to the local government employees, as well as action-oriented steps HR will make for improvement HR will communicate the customer comment cards available to any employee

Continue to improve the open enrollment process Based on feedback HR received last year on the open enrollment process, we have made a number of exciting changes for this year, including We will continue to make improvements following this year’s process, to make it as painless and easy as possible Based on feedback HR received last year on the open enrollment process, we have made a number of exciting changes for this year, including We will continue to make improvements following this year’s process, to make it as painless and easy as possible