Data-driven Decisions for Redesigning Care Delivery >

Instructions for Q & A Two ways to provide input, share your ideas, and contribute to the webinar: 1.Verbally: Unmute your phone to ask a question or provide feedback to presenter’s questions during the webinar. Please indicate your name and practice, then present your question or comment. 2.Via the Typed Chat: Please type your questions into the chat box and we will respond to them at the conclusion of today’s webinar. 2

Who’s Here? 3 > Repeat slide to include all participating practices. > >

Data-driven Decisions for Redesigning Care Delivery 4 >

Conclusion: You Can’t Manage what You Can’t Measure Measurement is the foundation for improvement. Make measurement and data collection as efficient as possible. Monitor results using a dashboard that all can see. Report results and look for best practices.

Questions to Consider when Reviewing Run Charts When we will feel good about the care we are delivering? What is our goal? What are the data telling us? What do these data say to the staff? –How confident are we that the data accurately reflect care being provided? –Do we care about this measure? If so, why? –All over the map? Look at the denominator size. –Steady increase? What did we do that worked? –Decrease? What changed? What can we do to make it better? –Improved population management –Improved patient engagement, e.g. self-management support –Improved follow-up with patients, e.g., care management Is the way that we are displaying the data helpful? 6

Interactive Webinar Four sites shared their measures, run charts, challenges & successes – > I will provide an overview and then ask the site to share and respond to questions. Ready, get set…unmute your lines! 7

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List of Measures for improving CAD care CAD Measure Data Source (e.g., chart review, registry) Frequency (e.g., Monthly) Coach: Have practice list measures, data sources, and frequency of reporting in the table above.

Managing Lipids for our CAD Patients Coach: Insert run charts that show the value of reviewing multiple measures at the same time. For example, when assessing LDL levels, look at both the % of CAD patients with lipid profiles ordered and % of patients with LDL<100.

Challenges & Successes Challenges: Getting accurate registries Low number of patients with CAD diagnosis Expanded to include other diagnosis Successes Meeting on a regular basis Successful chart review to get baseline on 30 patients Coach: Have practice insert challenges and successes related to using these data for quality improvement.

12 Coach: Repeat slides 8-11 for the other practice sites that are presenting.

> > > > 13 Other Challenges & Successes >

Thank you! Questions and/or Comments? 14