Mobile Computing at Microsoft Increasing employee productivity and job satisfaction through mobile computing Published: August 2004

OverviewOverview Situation  Microsoft information workers need convenient, immediate access to data and documents in a wide variety of settings Solution  Microsoft IT meets this need by providing and supporting an assortment of devices, networks, and software Benefits  By making mobile computing widely available, employees spend more time on brainwork and less on legwork

Products and Technology Devices Smartphone Smartphone Pocket PC (including Pocket PC Phone Edition) Pocket PC (including Pocket PC Phone Edition) Notebook PC Notebook PC Tablet PC Tablet PCNetworks Wireless LAN Wireless LAN Wireless WAN Wireless WAN

Products and Technology Software - Supporting technologies Microsoft Exchange Server 2003 Microsoft Exchange Server 2003  OMA (Outlook Mobile Access)  Exchange ActiveSync  OWA (Outlook Web Access)  RPC over HTTP Microsoft Office Outlook 2003 Microsoft Office Outlook 2003  Cached Exchange Mode

.NET tools and server integration SiliconVendors DeviceManufacturers SolutionProviders Enterprise ISVs and IHVs Mobile Operators Windows Mobile Devices Vision: Empower people with great software anywhere, any time, and on any device Microsoft Vision & Mobility Strategy End to End Enterprise Solutions

Microsoft IT Strategy Develop software, provide device manufacturers with feedback on prototypes and early models Develop software, provide device manufacturers with feedback on prototypes and early models Match appropriate mobile technology to Microsoft business scenarios Match appropriate mobile technology to Microsoft business scenarios

Device Functionality Continuum Notebook PC Windows Mobile Windows XP Tablet PC Pocket PC (including Pocket PC Phone Edition) Windows CE Smartphone Smart Personal Objects

Matching Users and Mobile Devices Portability Input Options ConnectivityPrice Best Picks Executives & Managers   Smartphone & Tablet PC Sales/Field Personnel  Smartphone & Tablet PC Software Developers  Pocket PC & Desktop PC Marketing, Tech Writers, Graphic Designers  Wireless Pocket PC & Desktop PC Other Knowledge Workers  Tablet PC (& Pocket PC Phone Edition where necessary) Suitable,Useful,Ideal  Suitable,  Useful, Ideal

Mobile Device Support Costs June 2004July 2004August 2004 # of Support Calls # of Active Users / Connections Made 13,319 / 2,043,05713,291 / 1,579,39413,311 / 1,505,774

Mobile Device Connections

Mobile Operator Networks at Microsoft As of January 2004 GSM/GPRSCDMA/1XRTT SIM flexibility YesNo Bluetooth Yes, though not all devicesEmerging Worldwide roaming YesNo Speed 20–40Kbps40–60Kbps Stability Latency and packet loss is very high Acceptable Estimated active Microsoft (U.S.) accounts 14, 7007,650

SmartphoneSmartphone Smartphone is popular at Microsoft because of: Support for ActiveSync and ability to sync over the air Support for ActiveSync and ability to sync over the air Highly functional versions of Outlook, MSN Messenger, and Internet Explorer Highly functional versions of Outlook, MSN Messenger, and Internet Explorer Familiar software applications Familiar software applications High-resolution display High-resolution display

Smartphone Resources and Help  Smartphone: Getting Started with Setup and Configuration Smartphone: Getting Started with Setup and Configuration Smartphone: Getting Started with Setup and Configuration  Smartphone: Creating a GPRS Connection Smartphone: Creating a GPRS Connection Smartphone: Creating a GPRS Connection  Pocket PC / Smartphone: How to Secure Device Pocket PC / Smartphone: How to Secure Device Pocket PC / Smartphone: How to Secure Device  Pocket PC / Smartphone: Lost or Stolen Device Pocket PC / Smartphone: Lost or Stolen Device Pocket PC / Smartphone: Lost or Stolen Device  Pocket PC / Smartphone: Common EAS errors such as Http, Internet and Connmgr Pocket PC / Smartphone: Common EAS errors such as Http, Internet and Connmgr Pocket PC / Smartphone: Common EAS errors such as Http, Internet and Connmgr  OMA/EAS: OMA and EAS Access URL's and Server Names OMA/EAS: OMA and EAS Access URL's and Server Names OMA/EAS: OMA and EAS Access URL's and Server Names  How to Synchronize with EAS Server How to Synchronize with EAS Server How to Synchronize with EAS Server MS Employee Deals MS Employee Deals  EPE website: website:

Devices – What’s New? The latest PocketPC Phone Edition device is the HP6315. You can purchase this from T-Mobile The latest PocketPC Phone Edition device is the HP6315. You can purchase this from T-Mobile The Motorola MPx220 is out now at BestBuy with a deal from Cingular. The Motorola MPx220 is out now at BestBuy with a deal from Cingular. The C500 (Typhoon) is out in Europe right now, and is called the Audiovox 5600 in the US. The C500 (Typhoon) is out in Europe right now, and is called the Audiovox 5600 in the US.

SummarySummary Mobile Computing at Microsoft: A Key Priority for Microsoft IT  Focusing on a select set of devices, networks, software  Selecting technologies for operator networks, secure device access, messaging services, mobile development  Examining future scenarios that use mobile technology

For More Information Additional content on Microsoft IT deployments and best practices can be found at TechNet: IT Showcase at

This document is provided for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, ActiveSync, Outlook, Visual Studio, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Tablet PC A great desktop PC A great desktop PC Primary business PC, easy docking, powerful operating system and tools Primary business PC, easy docking, powerful operating system and tools A great notebook PC A great notebook PC Featuring many of the advantages of today’s Notebooks Featuring many of the advantages of today’s Notebooks A more versatile mobile PC A more versatile mobile PC Note taking and annotation capabilities and input mechanisms facilitating diverse usage scenarios Note taking and annotation capabilities and input mechanisms facilitating diverse usage scenarios What’s next What’s next Input panel redesign, context-sensitive handwriting recognition, core recognition improvements for East Asian languages, and platform enhancements Input panel redesign, context-sensitive handwriting recognition, core recognition improvements for East Asian languages, and platform enhancements

Development Tools Visual Studio.NET Development toolset Visual Studio.NET Development toolset  ASP.NET Mobile Controls for building mobile Web applications  Smart Device extensions to target local code leveraging the.NET Compact Framework Device specific software development kits Device specific software development kits  Microsoft Tablet PC SDK  Windows Mobile 2003 Smartphone SDK  Windows Mobile 2003 Pocket PC (including Pocket PC Phone Edition) SDK