Effective Service Difficulty Reporting. Objective of SDR Program  Collect, record and analyze defects  Identify potential safety hazards  Implement.

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Presentation transcript:

Effective Service Difficulty Reporting

Objective of SDR Program  Collect, record and analyze defects  Identify potential safety hazards  Implement corrective action  Improve level of flight safety in Canada

Regulations……….  ICAO Annex 8  CAR 591

What is a Reportable Service Difficulty? “Any defect, malfunction or failure of an aeronautical product affecting, or that if not corrected is likely to affect, the safety of the aircraft, its occupants or any other person.” AC

SDR LOGIC CHART

WHY SUBMIT?? IMPROVE FLIGHT SAFETY

Electronic reporting is available via the Internet based WSDRS – (Web Service Difficulty Reporting System) Oct 2001 WSDRS

WSDRS Homepage

Registered Users Inbox

Submitting a WSDR

WSDR Acknowledgement Message & Attachment feature

SDR Submitted HQ NotifiedPMI Notified Headquarters Reviews SDR (Investigation if necessary) Type Certificate Holder Notified (If Necessary) Submitter/PMI Notified (If Necessary)

Multiple Users

 Effective method of reporting malfunctions, defects and failures. Program Features  Readily accessible defect information.  One system to report both service difficulties and suspected unapproved parts.

Program Features (continued)  Investigations  Product improvement  Certification of future products  Direct notification to type certificate holder.

CANADA - 40,929 (2200/yr) (2200/yr) AUSTRALIA – 40,424 (1611/yr) (1611/yr) U.S.A ,529 (43,028/yr) (43,028/yr) SDR’s Totals = 826,882 WSDRS

Industry Role  Insure defects are identified and reported  Submit Quality data.  Follow-up submitted reports with supplemental information.  Provide training to employees

 SDR database is useful tool  WSDRS is a fast, convenient and improved SDR system  =Reduce SDR workload  =Reduce paperwork Industry Feedback

Questions?