Tourist Reception & Guiding Techniques Overview / Training workshop By: Julius Cesar Q. Judalena

2 types of Tourist Foreign Tourist – a non Filipino nationals visiting any of our tourist destinations or regions Local Tourist – a Filipino National visiting any places of our country and stays more than 24 hours. If less than a 24 hours we define as “excursionist” By: Julius Cesar Q. Judalena

Tourists People who leave their homes to temporarily visit a place They should be spending and not earning money from the place they visit Reasons can be pleasure, meetings or seminars With the intention of learning something about the place like its history, people, culture By: Julius Cesar Q. Judalena

Importance of Tourism: Contribution to the balance of payment Dispersion of development Effects on general economic development Employment opportunities Social benefits Cultural enrichment Educational significance A vital force for peace By: Julius Cesar Q. Judalena

Basic factors for a successful tourist destination Attractions which can be site itself or an event Amenities or facilities like accommodation, food, local, transportation, communication and entertainment at the site Accessibility Peace and order By: Julius Cesar Q. Judalena

Characteristics of Tourism Product is not brought to the consumer; The tourism product is not used up, it doesn’t exhaust the country’s natural resources; People-oriented; Labor-intensive; Multi-dimensional; Seasonal; Dynamic; Characterized by the changing ideas of its customers. By: Julius Cesar Q. Judalena

Nature of Tour Reception & Guiding First impression of tourists play a very important role Receiving tourists is just like receiving guests in your home Show the best without boasting or overdoing Guiding is not simply telling them “to your left, to your left”, there’s a lot more into it. By: Julius Cesar Q. Judalena

Tour Guide A tour guide is a person who leads groups of people around a town, museum, or other tourist venue. The tour guide provides a commentary on the features and history of the location, the tours can be from as little as 10-15 minutes to extended periods over many days. Considerable importance is placed on the guide's knowledge of local stories, history and culture depending on the location of the tour. By: Julius Cesar Q. Judalena

Communication Skills Language proficiency Avoid using highfalutin words, use simple, easy to understand words Try to get rid of regional accent Use synonyms to explain, to describe something Use non-verbal communication in a difficult thing or situation Speak audibly, not too soft and not too loud Conduct your commentary in a relaxed, entertaining manner (they came here to enjoy, remember) By: Julius Cesar Q. Judalena

Qualities of a Tour Guide/Receptionist Knowledgeable – a tour is expected to be a walking library of information Accuracy and authenticity – read newspaper and magazines, research in library if needed, stick to facts. Be a good speaker – be articulate, speak slowly, select interesting and informative details By: Julius Cesar Q. Judalena

Cont…. Open mindedness – welcome suggestions, comments –answer all questions when ask. Be friendly. Patience and tolerance – some tourist or people could be annoying or irritating or even rude-maintain your poise , smile be polite-do not argue. Punctuality – report 60 mins. before the appointed time. Always follow time schedule of itinerary. By: Julius Cesar Q. Judalena

Cont… Proper decorum – be well dressed and presentable. Smell good refrain from rude action like picking your nose, spitting, etc. Resourceful – you cannot expect to be right all the time. Learn to exhaust all means and resources to attain positive ends. Be trouble shooter in case of emergency keep calm and maintain composure. By: Julius Cesar Q. Judalena

Leadership and control – keep group under control and well informed regarding time, what to expect, what to do, remind about personal belongings in the bus and check personal belongings left in the bus. See to it that the bus is clean and check air-conditioning unit and first aid available for long trips. Know the general character of the tourist – a knowledge of their characteristics and peculiarities and interest will aid you in adjusting to them, catering to their interest and knowing how to please them. By: Julius Cesar Q. Judalena

Duties and Responsibilities Provide them information and explanations about the place honestly without prejudice; Ensure a factual presentation, make sure to distinguish the truth stories, legends, traditions; Act fairly and reasonably in all dealings with colleagues and co-workers; Always act with tact and diplomacy in dealing with the guests By: Julius Cesar Q. Judalena

Always report for duty healthy and positive Never take advantage of the ignorance of the tourists Never allow yourself to be used by unscrupulous organizations who want to take advantage of the tourists Use common sense and be honest by saying “ I don’t know,…I will check,..” By: Julius Cesar Q. Judalena

Ensure guest’s safety, warn them on: Plants that might cause some allergies Food and drinks that might not suit their digestive system Elevation for those with vertigo and fear of height Dogs that might bite Presence of pickpockets in crowded areas By: Julius Cesar Q. Judalena

Act responsibly as representative of the country and the people Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions Act responsibly as representative of the country and the people By: Julius Cesar Q. Judalena

Leadership Skills describe a range of leadership styles, and identify leadership styles for specified tourism contexts; demonstrate interpersonal skills when leading in a group situation. By: Julius Cesar Q. Judalena

Communication technology in Tour Guiding Map Reading Radio’s Use of PA equipment By: Julius Cesar Q. Judalena

Knowledge of the area or Region; native flora and fauna, key geological process, and products & services Languages Climate Flora and fauna Time Zone Payment Customs Arts Sport Food & Bev Venues Accommodations Activities Businesses Facilities Amenities By: Julius Cesar Q. Judalena

It is important that the staff knows how to render first aid when accidents occur in their tour’s, but it must be bear in mind that is only a temporary measures and that a doctor still has to be called. First aid boxes must be provided and tourguide’s/staff must be shown the contents and location of each. By: Julius Cesar Q. Judalena

What you are is God’s gift to you. But what you do with yourself is your gift to God. If you have a skill talent, or competency, don’t just sit there, put your talents to the best use. By: Julius Cesar Q. Judalena

and Thank You! Julius Cesar Q. Judalena GOD be with You! and Thank You! Julius Cesar Q. Judalena By: Julius Cesar Q. Judalena