The Information Contained Throughout This Report is Confidential and Proprietary THE VALUE OF BLUE. SM DELIVERING THE BEST LOCAL HEALTH PLANS NATIONWIDE. Blue Labor Basics Online Learning Program Conclusion

Review  10 Key points to remember about labor market customers

Point #1  Remember that we serve both unions AND management.

Point #2  We need to understand union’s needs.

Point #3  Understand union preferences concerning healthcare.

Point #4  We need to share information honestly and equally.

Point #5  Keep learning about the unions you serve.

Point #6  Watch your language.

Point #6  Key words:

Point #6  Key words: –Fiduciary

Point #6  Key words: –Fiduciary –Prudent

Point #6  Key words: –Fiduciary –Prudent –Plan document

Point #6  Key words: –Fiduciary –Prudent –Plan document –Contributions

Point #6  Key words: –Fiduciary –Prudent –Plan document –Contributions –Taft-Hartley

Point #6  Key words: –Fiduciary –Prudent –Plan document –Contributions –Taft-Hartley –ERISA

Point #6  Key words: –Fiduciary –Prudent –Plan document –Contributions –Taft-Hartley –ERISA –Hour banking

Point #7  Be mindful of union sensitivities.

Point #8  Value union endorsements.

Point #9  Build the relationships.

Point #10  Your National Labor Office is here to help. –Visit us on the web at – us at –Call us at

Final Quiz  Good luck – and thanks for taking this course.