Global Communication Skills Teri Lynn Tosspon, MA. MA, TESL By PresenterMedia.comPresenterMedia.com What skills do you want to learn in this class? Agenda Getting to know you Get to know your instructor Expectations Greetings

Stand up, be prepared to catch! 1. Toss ball to 1 person, stating their name as you throw. 2. Faster! 3. Add your hobby Stand up if the answer is YES. Sit down if answer is no. Getting to know YOU Are you married? Do you have children? Do you have pets? Do you have allergies? Are you living with a host family? Do you have a car in Omaha? Have you visited the US before? Have you visited Omaha before? Do you speak a 3 rd language (Besides your own and English)? Have you ridden a horse? Have you ever bungee jumped, sky dived, or hang glided? Have you been to more than 6 countries? In your home country, do you live in the same town as your parents or siblings?

Getting to know … me! Quick overview of me Grew up on a farm in central Nebraska, outside town of 87 Raised / Rode horses Undergrad at UN Lincoln Study abroad BA in English, Int’l Affairs MA in English from UNL MA in History from UC Irvine TESL from UC Irvine Traveled all over USA and Europe Speaks some Dutch & Spanish Moved from San Francisco to Omaha in Aug 2014

Why I teach the way I teach Retention (remembering & being able to use the material)

1. What do you imagine/expect we will study in GCS? 2. Communicators. What do GOOD communicators do well? 3. Global. Are there any different skills necessary to be a global communicator? Business/ Professional: are there any different skills necessary in the professional world? The Class: GCS For each question, write 1 answer on the whiteboard

Feel free to highlight and write on your syllabus. Class rule: RESPECT Schedule of Topics: flexibility Syllabus

Tool Box Greetings I’m here to teach you the American business standard and expectation. You don’t have to like it. You don’t have to “agree” with it. But you do need to be aware of it and know how to do it. 1.Look the other person directly in the eye. 2.Smile and say hello. Speak slowly and clearly. 3.Shake hands firmly and confidently. 4.Give your name and your company’s name. Let the person know what you prefer to be called. 5.Do not say “nice to meet you” until after the other person has introduced themselves. 6.Repeat the person’s name back to them while looking at their face.

Don’ts! & Tools

Write on the board After the introduction Topics to Use, Topics to AVOID How do you LEAVE a conversation? 1.Use positive comments 2.Be clear on the next step 3.Use VALID reasons/excuses 4.Pay a compliment

Check for understanding On a scale of 0-5 how much did you understand our discussion in class today? What is one thing from today that you’ll continue to think about after class?

Homework 1. Complete the Skill Self Assessment. 2. Continue Individual Learning Plan 3. Bring a FOOD ITEM/DISH next class 1. if you would rather bring napkins/plates please let me know 2. If you have food restrictions please let us know Due next class meeting