Crisis As A Result Of Introducing The First Electronic Database  Unknown patrons/customers  Negotiations with Vendors  Hardware/Software  Staff preparedness  Advertisement/patrons’ awareness  Success and/or failure

Crisis While Implementing Integrated Online Catalog Systems  Data conversion  Bibliographic record  Patron record  System-wide policies  Circulation  Cataloging  Staff training  怀旧 — 太头痛

Crisis During Employing Serials Solutions (An Open URL Tool) n Too quick/too soon? n Hosting/not hosting  Investment on equipment  Daily maintenance n Systems incompatibility  Databases from different vendors  Browsers n Users’ satisfaction

Crisis When Digitizing Library Collections n What collection to start with? n Choices of hardware/software n Specific knowledge/skills  Computer skills vs data operations  Subject n Data storage

Education And Training n On-campus training  Mobilize all efforts  Apply all possible equipment n Outsourcing/contracting vendors  Some home-work  Demand a list of problems to be addressed n Off-campus training n Online demonstration (self-paced)  Webinar, Webex, Podcast, etc.

Written Instructions n General guidelines  Outline rudimentary  Formal appearance n Specific procedures  Simple, but yet illustrative  Try to be self-explanatory n Customized “Cheat Sheets”  Common sense

Mental Awareness n Online newsletter  Make it know to the public  Try to publish regularly n Site visits  Have a check-list  By small potato n Listservs, online discussions  Leading related questions/concerns n Leaping by leading  Exemplary figures  limelight

Lessons Learned—Potential Risks n Due to natural causes  Flood, thunder, etc. n Technical or mechanical difficulties  Technical challenges  Hardware wear and tear  Licensing n Human obstacles  Virus, worms, spam, etc  firewalls

Lessons Learned—Planning n Support and commitment  Assurance from the top  Obtain a pledge, if possible n Designate responsibilities to individuals  Be specific (people vs equipment) n Evaluating risks  Use a scale (1-5)  Formulating risk vs disaster n Written procedures n Test written procedure

Lessons Learned—Recovery Plan n Know where the helps are  Experts in the field  Necessary facilities  How to assess the damage  Prepare an written guide  Know degree of consequence  Be honest with the public  Reveal damages in cost  Long-term effect

Lessons Learned—Funding  Before/after cost  Grants  Potential sponsors