Looking Out/Looking In Eleventh Edition Chapter Seven: Listening: More than Meets the Ear Ronald B. Adler, Russell F. Proctor II, and Neil Towne
Listening: More Than Meets the Ear
Listening More Than Meets the Ear Listening is Important Frequency Relational Skill
Elements in the Listening Process Hearing - Physiological Attending - Psychological Understanding - Making Sense Responding - Observable Feedback Remembering - Recalling Brown titles from here on—Since they are titles shouldn’t they be formatted in Title Case rather than Sentence case? I vote “yes.”
Types of Ineffective Listening Pseudolistening Stage-Hogging Selective Listening Insulated Listening
Types of Ineffective Listening Defensive Listening Ambushing Insensitive Listening
Why We Don’t Listen Better Message Overload Preoccupation Rapid Thought
Why We Don’t Listen Better Effort External Noise Hearing Problems
Why We Don’t Listen Better Faulty assumptions: We Think… We’ve Heard it all Before Speaker’s Words are Too Simple/Obvious Speaker’s Words are Too Complex Subject is Unimportant or Uninteresting
Why We Don’t Listen Better Lack of Apparent Advantages Control Admiration or Respect Energy Release
Why We Don’t Listen Better Lack of Training Media Influences
Listening Better Talk Less Get Rid of Distractions Don’t Judge Prematurely Look for Key Ideas
Types of Listening Responses Prompting Questioning
Types of Listening Responses Avoid Counterfeit Questions That... Trap the Speaker Are Tag Questions Make Statements Carry Hidden Agendas Seek “Correct” Answers Are Based on Unchecked Assumptions
Types of Listening Responses Ask Sincere Questions Questions that Clarify Thoughts and Feelings Questions are Often Underused People are Often Reluctant to Ask Questions People Think They Already Understand so They Don’t Question Again, drop word “Question” IMHO
Types of Listening Responses Paraphrasing Change the Speaker’s Wording Offer an Example of What You Think the Speaker is Talking About Reflect the Underlying Theme of the Speaker’s Remarks Make blue title “Paraphrasing” to match grammatical form of following heads.
Types of Listening Responses Use Paraphrasing When... Problem is complex Enough You Have Necessary Time and Concern You are Genuinely Interested in Helping You Can Withhold Judgment Your Paraphrasing is Proportional to the Other’s Response
Types of Listening Responses Supporting/Expressing Solidarity - Types Agreement Offers to Help Praise Reassurance Diversion I’d break line after “solidarity.” On next line, say “Types of Supporting”?
Question: Which example below best illustrates a supportive response? a. “Don’t worry about it. It will all be OK tomorrow.” b. “Hey, it was only a job.” c. “I understand. That would be hard for me too.” d. “That’s nothing. Let me tell you what happened to this guy I know.”
Types of Listening Responses Supporting: Potential Problems Deny Others’ Right to Their Feelings Minimize Significance of the Situation Focus on “Then and There” Not “Here and Now” Cast Judgment Defend Yourself Make first head “Supporting (cont.)”? [no need to say “expressing solidarity” again, IMHO Note inconsistent capitalization in bullet list. Start each line with a capital letter?
Types of Listening Responses Supporting: Guidelines Approval not Necessary Monitor Reaction Support May not Be Welcome
Types of Listening Responses Analyzing/Interpreting Be Tentative Have a Chance of Being Correct Look for a Receptive Other Be Motivated to Be Helpful
Question: When is it helpful to offer an analyzing response? a. when your interpretation is offered tentatively, rather than as fact b. when your analysis has a reasonable chance of being correct c. when you’re sure the other person will be receptive to your analysis d. all of the above
Types of Listening Responses Advising: Offering a Solution Be Accurate Be Sure the Other Person is Ready Advice is Best if the Other is Won’t Blame You Deliver Supportively, in a Face-Saving Manner
Types of Listening Responses Judging... May be Appropriate if the Judgment is Asked For May be Received Better if You Can Give Constructive Judgment
Choosing the Best Listening Response Gender Situation Other Person Personal Style
Paraphrasing Jill and Mark illustrate the value of paraphrasing.